Note: The job is a remote job and is open to candidates in USA. ECI Software Solutions is hiring a Lead GTM Engineer, Post-Sales to build the AI-native operating system supporting its post-sales organization. The role will architect scaled Customer Success workflows, automate repetitive work with AI agents and integrations, develop account health and business metrics, and lead the GTM Engineering pod.
Responsibilities
- Build the scaled CS engine: agentic workflows that read health signals (usage, tickets, billing, sentiment) and trigger the right move, from a digital nudge to an AI interaction to a human handoff. We'll buy some of the tooling; you build the rest
- Agentify the monotony. Find the repetitive, manual work eating our CSMs, retention and renewals reps, and Support, and hand it to agents you build. This is core to the role, not a side project
- Turn raw data into signals that score accounts, catch churn early, and flag expansion
- Ship AI for routine motions (renewals, onboarding check-ins, low-touch QBRs) and keep the plumbing between Salesforce, our AI vendors, and our channels solid
- Help build and iterate our account health scoring models
- Build the metric layer post-sales runs on: NRR by tier, churn risk, SLA adherence, agent performance
- Lead the GTM Engineering pod. Own the shared foundation both engineers depend on (the common data and signal layer, the Salesforce object model, AI vendor integrations) and the pre-to-post handoff where expansion and churn signals cross the line. Set the standards, review the work, and bring the pre-sale engineer up as they build
Skills
- 7+ years in RevOps, CS Ops, or GTM engineering, including time as the senior builder others leaned on. You don't just buy software, you build it
- You're comfortable working with APIs, data models, AI automation platforms (which you can help select), and writing code when needed to connect systems or build internal tools
- You know the economics of B2B SaaS cold: health scoring, churn, NRR
- You know the traditional CS frameworks and you're more interested in building the AI-native version
- You've set technical direction for other builders before, whether or not it came with the title
Benefits
- Remote (US), occasional onsites
Company Overview