Note: The job is a remote job and is open to candidates in USA. H&R Block provides tax services and is evolving its business through human expertise and digital innovation. The Lead Agent Engineer, Operations Excellence Enablement role designs and delivers automation, agent, and AI-enabled solutions from discovery through production. The role also serves as a solution expert, establishes enterprise standards, and partners with business and operational excellence teams to drive measurable outcomes.
Responsibilities
- Work directly with business partners to understand problems, desired outcomes, and operational realities
- Leverage deep knowledge of available automation, agent, and AI solutions to determine the most effective technical approach
- Translate business and process needs into clear solution designs and then personally build and deliver those solutions
- Own solutions end-to-end, from discovery and design through build, deployment, and optimization
- Build production-ready automation, agent, and AI-enabled solutions using enterprise low-code platforms as the primary toolset
- Apply engineering fundamentals, including integrations, APIs, data modeling, error handling, and performance considerations
- Extend or complement low-code solutions with engineering or ML capabilities when appropriate
- Ensure solutions are secure, scalable, maintainable, and aligned with enterprise standards
- Act as the subject-matter expert on the full range of automation, agent, low-code, and AI technologies available to the enterprise
- Advise on solution selection, architectural tradeoffs, and platform fit based on problem context and outcomes
- Lead solution design decisions for complex or high-impact initiatives
- Educate team members on new technologies and capabilities
- Partner with Operational Excellence Enablement and Lean Six Sigma Black Belts to align solution design to optimized processes and measurable outcomes
- Define and contribute to standards, patterns, and best practices for building and operating automation and AI-enabled solutions
- Ensure solutions meet enterprise expectations for auditability, monitoring, and operational support
- Identify opportunities to further automate standardized processes as they mature
Skills
- Bachelor's degree in Business, Information Systems, Computer Science, Machine Learning, Engineering, or a related field, or equivalent practical experience
- Significant experience designing and delivering enterprise automation, agent-based, or AI-enabled solutions
- Strong understanding of automation platforms, agent technologies, integrations, and solution architecture
- Experience translating business and process requirements into technical designs
- Proven ability to work directly with business partners and technical teams to deliver outcomes
- Strong analytical, problem-solving, and communication skills
- Experience partnering with Lean Six Sigma Black Belts or Operational Excellence teams
- Familiarity with process improvement methodologies and outcome measurement
- Experience with AI-enabled workflows, autonomous agents, or digital workers
- Background in enterprise-scale solution design and delivery
- Experience evaluating and piloting emerging automation or AI technologies
- Ability to operate as a hands-on expert while influencing solution direction across a team
Company Overview
Company H1B Sponsorship