Note: The job is a remote job and is open to candidates in USA. The company is a global technology and automation organization focused on connected and cloud-based solutions. The Lead Account Manager will manage and grow key customer accounts across an assigned U.S. territory, develop strategic account plans, pursue new business, promote cloud-based solutions, and collaborate with cross-functional teams to drive customer satisfaction and sales growth.
Responsibilities
- Manage and grow key customer accounts by developing strong, long-term relationships
- Understand customer business needs and identify opportunities to expand existing accounts
- Develop and execute strategic account plans to achieve sales targets and maximise revenue
- Identify and pursue new business opportunities within assigned accounts
- Promote cloud-based software and connected solutions to existing and prospective customers
- Collaborate with sales, marketing, technical support and other cross-functional teams to deliver tailored customer solutions
- Monitor account performance, market trends and competitive activity
- Provide regular account updates, sales forecasts and strategic insights to senior management
- Identify opportunities to improve customer satisfaction, retention and revenue growth
Skills
- Proven experience in account management or sales, with a strong track record of managing and growing key customer accounts
- Strong knowledge of sales strategies, account planning and customer relationship management
- Experience developing and executing account plans against sales targets and business objectives
- Experience working with cross-functional teams to deliver integrated solutions
- 5+ years of experience in account management or sales, ideally within building automation or a related industry
- Strong analytical, strategic thinking and problem-solving skills
- Ability to build and maintain long-term customer relationships
- Proactive and adaptable approach to identifying and solving customer and business challenges
- Knowledge of the building management systems market and competitive landscape is an advantage
- Familiarity with building management systems (BMS), communication protocols, networking and cloud-based software applications is highly desirable
- Bachelor's degree in Business Administration, Engineering or a related field preferred
Benefits
- Medical, dental and vision insurance.
- Life and disability insurance.
- 401(k) with employer match.
- Flexible spending and health savings accounts.
- Paid time off and paid holidays.
- Parental leave.
- Educational assistance.
Company Overview