Note: The job is a remote job and is open to candidates in USA. EAB is dedicated to making education smarter and communities stronger, partnering with over 2,800 institutions to drive transformative change. The Launch Consultant, Senior Associate, plays a critical role in the implementation and adoption of EAB’s Navigate360 and related technologies, supporting institutions in operationalizing student success strategies.
Responsibilities
- Manage and support implementation activities for EAB’s Navigate360 platform and related student success technologies from project initiation through go-live
- Coordinate project timelines, deliverables, and milestones to ensure successful and timely implementation outcomes
- Maintain detailed launch plans and proactively identify risks, dependencies, or implementation challenges
- Partner with institutional stakeholders to support workflow design, implementation planning, and adoption readiness
- Develop an understanding of institutional goals, advising models, and student success priorities to support effective technology adoption
- Facilitate partner discussions, trainings, and implementation meetings in collaboration with internal and external stakeholders
- Analyze advising and student support workflows to identify opportunities for operational improvement and effective platform integration
- Support campus change management efforts by helping partners build readiness, drive engagement, and encourage sustained platform adoption across advising and student support teams
- Collaborate with internal teams including Strategic Leaders, Product, Engineering, Data Services, and Partner Success to support partner needs and implementation success
- Serve as a day-to-day point of coordination for implementation activities, helping ensure alignment between institutional priorities and project execution
- Escalate implementation risks, blockers, or partner concerns appropriately and contribute to solution development
- Contribute feedback and insights to improve launch processes, implementation resources, and partner experience
- Support development and refinement of enablement materials, templates, and training resources
- Maintain accurate project documentation and communicate implementation progress clearly to internal and external stakeholders
- Adapt effectively to evolving priorities and bring structure and follow-through to complex projects
Skills
- Bachelor's degree required
- 3-5+ years of professional experience
- Demonstrated ability to manage multiple priorities and coordinate projects in fast-paced environments
- Strong written and verbal communication skills, including experience facilitating meetings, trainings, or stakeholder discussions
- Analytical thinking and problem-solving skills with the ability to synthesize information and support operational decision-making
- Ability to build collaborative working relationships with internal and external stakeholders
- Willingness to travel up to 30% domestically (varies by product)
- Valid driver's license required
- Experience in consulting, client success, project management, implementation, higher education, or a related field preferred
- Experience supporting organizational change, process improvement, or technology adoption initiatives preferred
- Familiarity with student success technologies, student information systems, or advising workflows; Navigate360 experience preferred
- Experience coordinating technology implementations or SaaS onboarding initiatives
Benefits
- Medical, dental, and vision insurance plans; dependents and domestic partners eligible
- 20+ days of PTO annually, in addition to paid firm and floating holidays
- Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
- 401(k) retirement savings plan with annual discretionary company matching contribution
- Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
- Employee assistance program with counseling services and resources available to all employees and immediate family
- Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
- Fertility treatment coverage and adoption or surrogacy assistance
- Paid parental leave with phase back to work program for birthing and non-birthing parents
- Access to milk shipping service to support nursing employees during business travel
- Discounted pet health insurance coverage for dog and cat family members
- Company-provided life, AD&D, and disability insurance
- Financial wellness resources and membership in a robust employee discount program
- Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities
- Benefits kick in day one
Company Overview