Note: The job is a remote job and is open to candidates in USA. SERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties is an independently owned SERVPRO franchise that helps customers by repairing and restoring homes and businesses. The Large Loss Business Development Representative & Project Manager promotes restoration services, develops commercial client relationships, and manages large-loss projects from mobilization through completion. The role coordinates personnel, safety, customer communication, project scopes, timelines, documentation, and resource needs while requiring extensive travel.
Responsibilities
- Promote and sell Franchise services in assigned territory, which results in meeting or exceeding assigned sales goals
- Grow and develop customer base by utilizing a systematic process (Route Selling) to identify new prospects and cultivate relationships by routinely contacting, visiting, and following up with customers
- Use marketing materials like SERVPRO® Key Differentiators and Emergency Ready Plan to market SERVPRO® services and to sell the benefits
- Provide and communicate clear and accurate pretesting, scoping of services, and job estimates
- Monitor and follow up on all assigned jobs, ensuring customer needs are met
- Directs all operations of a designated commercial large loss project and provides the primary single point of contact for all materially interested parties
- The Project Manager is accountable for the project's execution and completion including production, safety, communication, completion timelines, and maintaining a good Brand appearance
- Regular meeting attendance
- Continuing education and coaching with Manager
- Daily contact preparations and job referral activity
- Daily priorities planning
- Reporting & Administration
- Conduct ERP (Emergency Readiness Program) presentations
- ERP data collection
- Develop and present ERP program to clients
- Regular client visits and follow-up to ensure priority readiness
- Coordinate approved continuing education events for clients
- Coordinate approved marketing & entertainment events
- Professional association participation
- Participate in professional networking events
- Other tasks and responsibilities as assigned
- Utilizes loss details (e.g., type of loss, occupancy type, approximate square footage affected) to begin preparing the mobilization of resources
- Conducts a walk-through of project sites, focusing on safety, business interruption (BI) needs, customer concerns, and stabilization and emergency service needs
- Establishes safety, stabilization, business interruption, and emergency services plan for the commercial site
- Communicates with the customer and key stakeholders to share progress and next steps
- Directs the efforts of all assigned personnel
- Ensures all work and time is accounted for from the very beginning of the project
- Develops the full scope of services for the entire project
- Creates and finalizes resource need timelines, the project organizational chart, projected milestones, and defining the detailed project tasks and work orders
- Reviews the full scope of services with the Project Coordinator/Owner prior to submitting the full scope to the client
- Conducts daily management meeting with the assigned management personnel
- Ensures the operations of the project are completed, documented, and communicated properly to all parties
- Addresses customer needs daily as the job progresses
- Defines all daily work orders for all assigned personnel on site
- Evaluates the progress of the project daily
- Conducts daily review (end-of-day meeting) with the assigned personnel regarding project management, project accounting, health and safety, and resource coordination
- Provides problem-solving solutions for all site aspects, as necessary
- Directs all efforts of the commercial large loss project
- Ability to travel extensively by automobile and/or airplane, must have valid driver's license
- Perform other job duties as assigned
Skills
- Project Management, or equivalent combination of education and relevant work-related experience
- Experience in property and casualty claim adjusting and/or restoration, reconstruction experience including commercial large loss
- Proficient with the Microsoft Office Suite Applications
- Detailed oriented with an emphasis on project management
- Excellent oral and written communication skills
- Able to present information to other individuals and groups
- Exceptional organizational skills to ensure proper workforce utilization, documentation completion, and overall time management
- Advanced problem-solving skills including proper handling of complex scheduling issues, demanding customer requests, and critical conflict resolution
- Ability to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner
- Institute of Inspection Cleaning and Restoration (IICRC), Water Restoration Technician (WRT), Applied Structural Drying (ASD), and Commercial Drying Specialist certification or ability to obtain within two (2) years of employment
- Ability to travel extensively by automobile and/or airplane, must have valid driver's license
- This is a full-time position with working hours varying
- Extensive travel will be required
- Xactimate and Time and Materials software proficiency a plus
Benefits
- Health insurance
- Paid time off
- Vision insurance
- 401(k)
- 401(k) matching
- Dental insurance
- Fully remote position
Company Overview