Note: The job is a remote job and is open to candidates in USA. New Charter Group is seeking a Tier 2 Cloud Engineer to support and maintain Azure and Microsoft 365 environments while serving as a key escalation resource for Tier 1 technicians. The role involves administering Azure infrastructure, managing Microsoft 365 services, troubleshooting various issues, and assisting with PowerShell scripting.
Responsibilities
- Serve as escalation support for Tier 1 cloud-related tickets
- Administer and maintain Azure infrastructure resources
- Support Microsoft 365 tenant configuration and issue resolution
- Troubleshoot identity, MFA, and Conditional Access issues
- Manage RBAC role assignments under established standards
- Execute cloud configuration changes following documented processes
- Assist in developing and maintaining PowerShell scripts
- Document solutions and contribute to process improvement
- Collaborate with Tier 3 engineers on complex escalations
Skills
- 2–4 years of progressive IT experience with hands-on Azure and Microsoft 365 administration in production environments
- Experience managing user accounts and licensing
- Experience troubleshooting authentication and identity issues
- Experience working with Azure networking fundamentals
- Experience supporting security controls under established standards
- Strong troubleshooting methodology
- Ability to follow structured processes
- Clear documentation skills
- Experience in MSP-style environments
- Exposure to automation practices
- Desire to grow into more advanced cloud engineering responsibilities
- Azure Administrator Associate (AZ-104) or equivalent experience
- Experience working in multi-tenant or MSP environments
- Foundational scripting knowledge in PowerShell
- Strong customer communication and documentation skills
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
- Microsoft Identity and Access Administrator (SC-300)
- CompTIA Security+ or Network +
- AZ-305 (Azure Solutions Architect Expert)
- ITIL Foundation
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