Note: The job is a remote job and is open to candidates in USA. F2Onsite is seeking an experienced L2 Cisco Network Support Engineer for a six- to eight-week remote contract supporting a large enterprise Cisco network environment. The role is responsible for monitoring, troubleshooting, maintaining, and supporting more than 500 switches, coordinating with onsite technicians, implementing approved changes, and documenting resolutions.
Responsibilities
- Provide L2 operational support for a Cisco network environment consisting of 500+ switches
- Troubleshoot network connectivity, switch port, VLAN, trunking, and Layer 2/Layer 3 issues
- Review switch configurations, logs, alerts, interface status, and network performance
- Perform approved configuration changes and routine network maintenance
- Troubleshoot STP, VLAN, routing, port-channel, and connectivity issues
- Support switch replacements, upgrades, configuration validation, and remote troubleshooting as required
- Coordinate with onsite technicians when physical intervention or smart-hands assistance is necessary
- Escalate complex network issues to L3 engineers or customer network architects
- Document troubleshooting activities, configuration changes, and issue resolutions
- Follow customer change-management, security, and network operational procedures
Skills
- 3–5+ years of enterprise Cisco network support experience
- Strong Cisco switching knowledge, ideally including Catalyst and/or Nexus platforms
- Working knowledge of TCP/IP, VLANs, STP/RSTP, trunking, EtherChannel/LACP, routing, ACLs, and network troubleshooting
- Experience supporting large, distributed Cisco network environments
- Ability to troubleshoot independently using Cisco CLI and network diagnostic tools
- Strong documentation and communication skills
- This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours
- CCNA or equivalent practical experience preferred; CCNP is a plus
Benefits
- Remote work arrangement
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