Note: The job is a remote job and is open to candidates in USA. Airbnb is a global platform connecting Hosts and guests through unique stays and experiences. The KYC/KYB Operations Lead will oversee onboarding, monitoring, remediation, and periodic reviews for hotel and hospitality partners, ensuring compliance with AML, CTF, KYC regulations, and internal policies. The role also supports complex escalations, process improvements, workflow automation, reporting, and collaboration with internal and external stakeholders.
Responsibilities
- Collaborate with a team of global KYC/KYB analysts focused on hotel and hospitality partners, ensuring performance objectives are met
- Work with others to provide training, guidance, and support to ensure the team understands KYC/KYB policies and procedures specific to hotel ownership structures, management agreements, and franchise relationships
- Understand and monitor team KPIs to maintain high productivity and quality standards across the hotels portfolio
- Conduct periodic reviews for existing hotel partners to ensure compliance with AML, CTF, and KYC regulations, with particular attention to multi-entity and multi-property ownership structures
- Handle complex cases involving hotel groups, management companies, and franchise structures, providing escalation support as necessary
- Review and enhance existing KYC/KYB processes and procedures specific to hotel onboarding and monitoring to increase efficiency and reduce risk
- Collaborate with technology teams to automate processes and implement new tools and systems tailored to the verification needs of hotel entities
- Work closely with the Compliance teams to ensure KYC operations for the hotels vertical adhere to regulatory requirements and internal policies
- Provide regular reports to management on KYC operations for hotel partners, highlighting key risks, trends, and areas for improvement specific to the hotels business
- Collaborate with internal teams such as Legal, Compliance, Sales, and Risk Management to ensure seamless onboarding and review of hotel partners
- Communicate effectively with external stakeholders, including hotel groups, franchise brands, and sales as required
Skills
- The role requires deep knowledge of the onboarding and ongoing monitoring of legal entity Hosts operating in the hotel and hospitality space, including independent hotels, hotel groups, management companies, and franchise arrangements; legal entities that typically carry more complex organizational structures requiring layered identification and verification (e.g., beneficial ownership chains, management agreements, multi-property portfolios, and franchise/brand licensing structures)
Benefits
- Medical
- Dental
- Vision
- 401K
Company Overview
Company H1B Sponsorship