Note: The job is a remote job and is open to candidates in USA. URTech Computers is an IT solutions provider specializing in custom software development, digital transformation, and scalable enterprise architecture. The KPO & Operations Research Intern will conduct market and industry research, validate operational datasets, monitor SLA ticketing workflows, and support the development of operational procedures under mentorship.
Responsibilities
- Conduct structured industry research and synthesize operational data
- Audit data entries against strict quality benchmarks
- Monitor SLA queue metrics and helpdesk ticketing workflows in Zendesk
Skills
- Degree in Business Administration, Commerce, CS/IT, or related fields
- High attention to detail and proficiency in Excel/Sheets
- Good communication and organizational skills
Benefits
- 3 - 6 Months structured training & practical real-world project experience.
- Assigned 1-on-1 Operations Manager Mentor & Supervisor.
- Regular performance evaluations & official Internship Completion Certificate.
- Stage 2: Potential Full-Time Permanent Employment Opportunity based on overall performance & business requirements.
- Mode: In-Office / Remote / Hybrid
Company Overview