Note: The job is a remote job and is open to candidates in USA. Röhlig Logistics is a global logistics company providing sea freight, air freight, and contract logistics solutions. The Key Account Traffic Controller will oversee inbound and outbound freight traffic for key accounts, optimize transportation services, manage quotes and reporting, support customer reviews and tenders, and resolve freight-related issues while meeting customer and internal performance targets.
Responsibilities
- Visibility of all inbound/outbound, domestic and international freight traffic (i.e., truckload, LTL, intermodal, ocean and airfreight) for responsible accounts, evaluating rates and routes
- Host internal reviews and works with business unit management to optimize transportation and logistics services, specific to customer requirements
- Preparation of quotes & one-off quotes in CW1
- Monitor timely payments with accounting
- Support creation & implementation of COP’s for key accounts and monitors compliance
- Support QBR and general meeting preparation
- Responsible internal & external reporting requirements as well as data quality control
- Accountable for meeting & exceeding customer KPI’s aligned with internal KPI’s, quality and year-over-year internal freight savings
- Ensures that all customer difficulties, concerns or problems involving freight are timely investigated and properly resolved
- Maintain knowledge of best practices including the most efficient and cost-effective shipping methods
- Support CRM maintenance: communications, opportunities and sales lead creation
- MS Teams channel maintenance
- Support RFI’s & RFQ’s and coordination with tender management
- Communicate relevant information to the global Rohlig & agent network
- Share & request status updates with country management as well as global key account management
- This position is a corporate position and is remote. Working from a Rohlig office might be required on certain projects
Skills
- Excellent verbal and written communication skills
- Excellent organizational skills and attention to detail
- Strong track record in customer satisfaction and customer facing communication
- Excellent operational knowledge in international freight forwarding (Minimum 5 Years)
- Good network of logistics vendors both on the local and national level
- Strong ability to quote independent, fast and correct on a highly competitive and accurate rate level for all transport modes
- Knowledge of various quote platforms
- Advanced CW1 experience
- Strong logistical, analytical problem-solving skills
- Ability to handle multiple priorities and work well under pressure while meeting deadlines
- Willingness to work flexible or extended hours when required to resolve freight-related emergencies
- Willingness to travel (if needed)
- Strong collaborative skills with the ability to work with teams and remote direct reports
Benefits
- Comprehensive Medical, Dental, and Vision Insurance – Keeping you and your family healthy is our priority.
- 401(k) Plan with Company Match – We’re invested in your future and help you save for retirement.
- Generous Paid Time Off (PTO) – Whether you’re planning a vacation, taking care of personal needs, or just need a mental health day, we’ve got you covered.
- Career development opportunities
- A collaborative culture
- This position is a corporate position and is remote. Working from a Rohlig office might be required on certain projects.
Company Overview