Note: The job is a remote job and is open to candidates in USA. Acquia provides a digital experience platform built on open-source Drupal for organizations creating and deploying digital products and services. The Key Account Manager will serve as a strategic advisor for major North American accounts, driving retention, renewals, account growth, customer advocacy, and accurate CRM-based planning and forecasting.
Responsibilities
- Strategic Account Growth: Proactively identify, negotiate, and close expansion opportunities (upsells and cross-sells) within your existing book of business to exceed growth targets
- Relationship Management: Build and maintain deep-rooted relationships with key stakeholders, business users, and procurement teams to ensure long-term partnership health
- Retention & Renewals: Partner closely with dedicated Renewal Managers to ensure a seamless renewal experience. You will provide the strategic context and account health insights necessary to mitigate churn risk and facilitate timely contract executions across your territory
- Customer Advocacy: Act as the "voice of the customer" within Acquia, collaborating across Sales, Technical Support, and Finance to resolve issues and optimize the customer journey
- Strategic Planning: Create and execute data-driven territory plans designed to maximize both account retention and lifetime value (LTV)
- Operational Excellence: Maintain rigorous hygiene within Salesforce and other CRM tools, ensuring accurate forecasting and account documentation
Skills
- Minimum of 5 years in an Account Management or Success role, specifically selling/managing complex cloud or SaaS solutions for large enterprises
- A proven history of owning and exceeding a sales quota, with a specific focus on growing revenue within existing accounts
- Exceptional communication skills and the ability to lead cross-functional teams to deliver on customer needs
- Ability to drive account strategy proactively with minimal oversight, thriving in a fast-paced, high-autonomy environment
- Highly detail-oriented with the ability to prioritize tasks, manage multiple systems, and navigate complex procurement cycles
- Proficiency in Salesforce.com and Google Workspace (Google Docs, Sheets, Slides, and Drive) is required
Benefits
- Competitive healthcare coverage
- Wellness programs
- Take it when you need it time off
- Parental leave
- Recognition programs
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