Note: The job is a remote job and is open to candidates in USA. RAW iGaming is a studio that develops innovative, easy-to-understand, and highly entertaining slot games for the gaming industry. The Key Account Manager will manage customer relationships, drive performance and revenue growth, coordinate game launches, and improve customer satisfaction and support processes.
Responsibilities
- Build relationships, rapport and retention with customers
- Develop strong relationships with customers, connecting with key business executives and stakeholders
- Drive customer performance and revenue growth by making strategic recommendations
- Develop positive relationships with internal colleagues, support teams and management
- Have a continuous improvement mindset in terms of customer satisfaction, support processes, metrics, KPI’s and the user experience
- Manage the process following game certification through the AMMS governmental process to launch
- Deliver KPIs, Metrics, status reports to management
- Bring a continuous improvement mindset in terms of customer satisfaction and support
- Liaise between customers and cross-functional internal teams, ensure timely and successful delivery of solutions according to customer needs and improve the entire customer experience
- Managing customer requests and needs
- Share knowledge in the teams and help contribute to an open and creative work environment
Skills
- 3+ years of account management with detailed knowledge of the Italian online gaming market
- A background and genuine passion for all aspects of the industry and the ability to communicate that excitement and engagement to others
- High attention to detail and precision in delivery while balancing multiple priorities
- Capacity to learn quickly and adapt to changing priorities and ability to adapt to changing priorities
- Proficiency in MS Office suite, multi-channel contact centre software
- High level of integrity, strong analysis, and decision-making skills with an understanding of regulatory challenges
- Must have internal drive, and seen as a doer while being a positive team-player
- A passion for great games and pushing boundaries
- Fluent in Italian and English
Benefits
- Flexible remote working environment for candidates based outside Malta
- High ownership and impact
- (For Malta+based employees) Hybrid work model in a modern office in sunny Malta
- (For Malta+based employees) Private health insurance, including dental care – because your wellbeing matters
- (For Malta+based employees) Fresh and healthy breakfast & lunch prepared daily in our penthouse kitchen – save up to €3,000 per year
- (For Malta+based employees) Company and team-building events: Summer & Christmas parties, biannual team-building activities, monthly Beer Fridays, on-site Yoga every Tuesday, and more
- (For Malta+based employees) Relocation package to Malta, including flights and two weeks of accommodation in our beautiful seafront apartment
Company Overview