Note: The job is a remote job and is open to candidates in USA. Cision is a global leader in consumer and media intelligence, engagement, and communication solutions. The Key Account Manager generates new business, grows existing accounts, manages client relationships and renewals, and sells Cision products and services. The role also involves strategic account planning, contract negotiation, CRM management, reporting, and customer service.
Responsibilities
- Generate new business opportunities and increase the revenue of existing accounts through high volume outreach via telephone and email
- Meet or exceed baseline and expansion goals through retention of accounts and sales of additional products and services
- Meet or exceed and Key Performance Indicators including calls, meeting counts, and other primary metrics as set by Management and adhere to call quality guidelines
- Demonstrate a working knowledge of all Cision products and services with the ability to see across product lines
- Demonstrate strong teamwork and positive culture influence in line with the Cision Values
- Develop marketing strategies to address strengths and weaknesses within the territory. Establish expectations for your manager on how you will be delivering on goals
- Collaborate with other divisions and subject matter experts within Cision to develop integrated strategic packages & solutions
- Educate clients on new products and services and manage all inbound requests from designated accounts
- Negotiate new structured or customized contracts to increase and secure revenue, managing difficult negotiations with clients arising from competitive situations
- Practice exceptional time management and organization to effectively take care of the reactive and proactive requirements of the position
- Always provide clients with an in-house point of contact by ensuring strong support of client needs
- Provide excellent customer service both internally and externally
- Ensure timely and accurate reporting of your business to your manager on a weekly basis or as otherwise instructed by sales leadership
- Understand and employ Miller Heiman sales methodology tactics in accordance with monthly Activity Metrics
- Utilize the Salesforce.com platform to manage sales pipeline, track interactions, and forecast business outcomes. Work strategically on all renewals to ensure ontime contracts
- Other duties as assigned by sales leadership
Skills
- Strong interest in public relations, communications, and content marketing
- Ability to prioritize multiple tasks
- Ability to think and react quickly under pressure
- Excellent customer service skills
- Extreme accuracy and attention to detail
- Familiarity with CRM systems (i.e., Salesforce.com)
- Proficient with Microsoft Office suite
- Strong interpersonal, telephone, communication, and organizational skills
- Willingness to work flexible hours in accordance with company needs/workflow demands
- Bachelor's Degree preferred
- 0-1 year of any type of sales experience strongly preferred
Benefits
- Ability to work hybrid from our Cleveland, OH office
- Active Individual Development Plan (IDP) to ensure continued professional growth and development.
Company Overview