Note: The job is a remote job and is open to candidates in USA. Trace One is a global leader in PLM and Compliance solutions within the process manufacturing and retail CPG space. They are looking for an experienced Key Account Manager to drive growth and success of key client relationships in the US, focusing on upselling and cross-selling while maintaining long-term relationships.
Responsibilities
- Drive the growth and success of key client relationships in the US
- Be the lead point of contact for key client matters
- Anticipate client needs and work across the organization to ensure their success
- Drive the upselling and cross-selling process with existing customers
- Identify and implement strategies to grow and renew accounts
- Maintain long-term, trusted relationships with clients
Skills
- 3+ years of experience selling software, or acting as a senior customer success manager, in a Web, SaaS, or Cloud environment
- 1+ years of experience in retail/FMCG within the food & beverage sector
- 1+ years of exposure to PLM, Compliance, or QMS solutions
- A strong understanding of subscription and recurring revenue business models
- Deep knowledge of complex sales methodologies (Solution Selling, SPIN, Miller Heiman, or equivalent)
- Able to multitask, prioritize, and manage time efficiently
- Ability to work with minimal guidance, proactive, and comfortable handling uncertainty
- Goal-oriented, organized team player
- Experience mentoring and leading team members
- Self-motivated and self-directed
- Excellent interpersonal and relationship-building skills
Benefits
- Health, dental, and vision insurance
- Paid time off and company holidays
- Retirement plan: 401(k)
- Full remote working
Company Overview