Note: The job is a remote job and is open to candidates in USA. Core Health & Fitness provides health and fitness solutions and products through brands including StairMaster, Schwinn, Nautilus, Star Trac, Throwdown, Wexer, and Gym Rax. The Key Account Inside Sales Support Representative supports Inside Sales Representatives serving national key account customers by entering and tracking orders, resolving customer inquiries, coordinating installations, managing escalations, and maintaining account data.
Responsibilities
- Enter orders into Oracle and / or Salesforce. This involves placing the order, setting up the appropriate delivery method and ship date, and verifying the status of the order and delivery. Responsible for obtaining missing information and following up with the Inside Sales Representative regarding any PO related matters
- Work with the Insides Sales Representative to troubleshoot and resolve customer inquiries regarding order status
- Provide information to Inside Sales Representative regarding inventory levels, shipping and tracking and other order related tasks
- Monitor and track incoming backordered products to ensure that orders ship complete and on time. Keep the Inside Sales Representative and the Distribution Centers up to date on the status of those units
- Assist Inside Sales representative with all aspects of entering and shipping Purchase Orders through Salesforce and Oracle
- Assist Inside Sales Representative with freight and install quotes
- Manage Install Cases in Salesforce for orders that require Install, as well as work with the Install Coordinator or Customer Experience Leads in the service team to coordinate and work through installations
- Assist with escalations such as gathering information when a customer claims to be missing product, when a customer receives too much product, when product delivers damaged, or when the customer receives incorrect product
- Update and maintain the Key Accounts Spreadsheet and help the Key Accounts team prepare for the weekly Key Accounts Meeting
- Perform various data entry functions throughout the day
- Provides support to other team members when needed
- Additional duties may be assigned
Skills
- - Must have excellent attention to minor details, ability to prioritize and multitask, and work with a sense of urgency
- - Ability to exhibit exceptional verbal and written communication skills along with a strong work ethic
- - Must have exceptional organizational and time management skills and maintain a professional demeanor
- - Needs to maintain a high level of energy and enthusiasm while working in a team atmosphere
- - Excellent computer skills, including a high level of proficiency with MS Office, specifically MS Excel
- - High school diploma or equivalent
- - Customer Focus - Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers
- - Dependability - Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements
- - Productivity - Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow
- - Teamwork - Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere
- - Communication - Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills
- * Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items - The employee is occasionally required to stand, walk, sit, and reach with hands and arms; and stoop, kneel, crouch, or crawl. Requires the ability to move around and maneuver products when necessary. Occasionally lifts and carries items weighing up to 15 pounds
- * Walking and Standing - Requires moving around
- * Requires corrected vision and hearing to normal range
- * Requires working under stressful conditions or working irregular hours
- - Data entry and customer service experience preferred
Benefits
- Fully Remote
Company Overview