Note: The job is a remote job and is open to candidates in USA. Quadtec Solutions, Inc. is seeking a Junior NOC Engineer to provide Tier 1.5 support for a federal customer. The role supports a large enterprise network and network management platforms, troubleshoots performance and circuit issues, coordinates with customers and service providers, and supports operations groups.
Responsibilities
- Provide Tier 1.5 support for federal customer
- Support large enterprise network with 1000+ nodes including switches, routers, and firewalls
- Candidate must be familiar with opening up tickets and working with end customers
- Candidate must have familiarity with HEAT ticketing system
- Candidate must have familiarity to work with local Telco and service providers on circuit issues
- Candidate should be familiar with Cisco Hardware and IOS
- Candidate should be able to work independently without assistance
- Candidate should have knowledge of SolarWinds (Fault and Bandwidth utilization)
- Support management platform for fault, configuration, and performance management of network devices
- Candidate should have familiarity with security infrastructures
- Candidate should have familiarity with voice infrastructures
- Candidate should be able to communicate with end customers and management
- Provide support to various operations groups
- Analyze network performance, including root cause analysis of performance issues and identifying potential solutions
Skills
- Candidate must be familiar with opening up tickets and working with end customers
- Candidate must have familiarity with HEAT ticketing system
- Candidate must have familiarity to work with local Telco and service providers on circuit issues
- Candidate should be familiar with Cisco Hardware and IOS
- Candidate should be able to work independently without assistance
- Candidate should have knowledge of SolarWinds (Fault and Bandwidth utilization)
- Candidate should have familiarity with security infrastructures
- Candidate should have familiarity with voice infrastructures
- Candidate should be able to communicate with end customers and management
- Cisco Certified Network Associate CCNA required for this position
- Degree in Computer Science or Information Technology preferred
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