Note: The job is a remote job and is open to candidates in USA. TechWish is a global technology services and digital transformation partner specializing in cloud transformation, application modernization, data engineering, and artificial intelligence solutions. The company is seeking a Junior Cloud Infrastructure Operations Engineer to support production cloud infrastructure, troubleshoot AWS and Azure issues, perform Linux administration, develop automation scripts, and escalate complex problems to senior engineers.
Responsibilities
- Respond to incoming cloud infrastructure issues and perform initial troubleshooting and triage
- Collect and analyze system logs, network traces, and filesystem information
- Use Red Hat Linux skills to perform basic LVM and filesystem operations, analyze syslog, and troubleshoot OS-level processes and services
- Work with application owners and customers to gather information needed to troubleshoot reported issues
- Help determine whether issues are related to the application, operating system, or cloud infrastructure
- Open and manage support cases with cloud providers such as AWS and Azure when required
- Gather logs, evidence, and troubleshooting information and prepare documentation for escalation to senior L3 infrastructure engineers
- Use AI assistants and AIOps tools to assist with log analysis, troubleshooting, and evidence gathering
- Monitor AWS and Azure backup status and assist with VM/image-based restore operations, including AWS AMI and Azure image restores, following established procedures
- Develop and maintain basic automation scripts using Bash, Python, and Ansible for data collection and routine troubleshooting tasks
- Follow established troubleshooting, escalation, and operational procedures to maintain system availability and stability
- Provide support during off-hours, nights, or weekends when critical infrastructure issues require immediate attention
Skills
- Candidates must be authorized to work in the U.S. without sponsorship
- Hands-on exposure to AWS and Azure cloud infrastructure, Red Hat Linux administration, troubleshooting, and scripting/automation
- Hands-on exposure to AWS and Azure core services, including:
- **Compute:** EC2, Virtual Machines, AMI, Managed Images
- **Networking:** VPC/VNet, Subnets, Security Groups, NSGs, VPN, Direct Connect, ExpressRoute, Load Balancers
- **Storage:** S3, EBS, EFS, Azure Blob Storage, Managed Disks, Vault
- **Security:** IAM Policies, RBAC, Secret Keys
- **Backup & Restore:** Backup configuration, monitoring, and restore operations
- **Red Hat Linux administration experience is required**, including:
- Basic LVM and filesystem administration
- Filesystem creation and expansion
- Managing system services and daemons
- OS-level logging and syslog analysis
- Basic troubleshooting of CPU, memory, and I/O issues
- Basic to intermediate experience with:
- **Python**
- **Bash**
- **Ansible**
- Familiarity with AI tools or AI assistants for troubleshooting and log analysis
- Ability to investigate issues, gather relevant information, and identify when additional assistance is needed
- Ability to clearly document troubleshooting steps, findings, and escalations
- 1 3 years of IT experience with hands-on exposure to cloud infrastructure administration and operational support
- Exposure to AWS and Azure environments
- Hands-on Red Hat Linux administration experience
- Experience with Python, Bash, or Ansible
- Bachelor's degree in Computer Science, Information Technology, or equivalent experience
- Willingness to troubleshoot issues and learn through real-world production support
- Comfortable working with application teams, customers, and senior infrastructure engineers
- Eager to learn new cloud technologies, automation techniques, and infrastructure best practices
Benefits
- Fully Remote
Company Overview