Note: The job is a remote job and is open to candidates in USA. Sage is a scholarly publishing company that supports access to research content for academic libraries and research institutions. The Journal Sales Partner supports North American journal package renewals, account retention and upgrades, customer engagement, Open Access conversations, and CRM and workflow operations.
Responsibilities
- Support the full cycle of Premier Active Renewals in North America, working towards a maximum uplift year over year across journal package renewals
- Upgrade accounts to reflect the most current journal package list, ensuring alignment with product offerings and customer needs
- Respond to internal and external requests on the same business day, maintaining a high standard of responsiveness and reliability
- Provide clear status updates and summaries for management as needed to support visibility and decision-making
- Participate in Open Access conversations, helping customers understand OA frameworks and supporting the organization’s transition to new publishing models
- Assist with account activity involving Mary Ann Liebert titles as needed, collaborating cross-functionally to support revenue and relationship goals
- Contribute to workflow improvements, identifying efficiencies that help streamline operations and support team performance
- Maintain thorough and up-to-date documentation to track the status of each renewal effort throughout the year, supporting transparency and planning
- Keep the CRM system consistently up to date, accurately reflecting customer interactions, renewal status, and pipeline activity
- Adopt and apply new CRM features and enhancements as they are rolled out, contributing to team-wide protocols in sales technology
Skills
- At least 3 years of relevant experience in sales, customer renewals, or account management, ideally within scholarly publishing
- Exposure to journal renewals and an interest in finding opportunities for account upgrades and growth
- Familiarity with CRM tools, particularly Salesforce and Microsoft Dynamics CRM; able to maintain accurate records and support sales goals
- Competency in Microsoft Office Suite (Excel, Outlook, Word), with the ability to work with data sets and reporting tools
- Strong organizational and communication skills with the ability to manage multiple accounts and deadlines
- Ability to work with a degree of independence while contributing to a team-focused, goal-oriented environment
- Familiarity with Open Access publishing and trends in academic library purchasing preferred
Benefits
- Fully remote
- A highly competitive and comprehensive PPO medical, dental, and vision care benefits package with Sage covering most of the premium costs.
- Unique program benefits that support a healthy life
- A company-sponsored anniversary trip every 5 years
- A 401(k)-matching program of 100% up to 5% of pay
- Financial support for bachelor's and graduate-level degree programs
- Learning for personal interest
Company Overview