Note: The job is a remote job and is open to candidates in USA. V-Soft Consulting Group, Inc. is seeking an Ivanti ITSM Platform Engineer to configure, customize, administer, and support the Ivanti ITSM platform. The role focuses on ITSM process support, integrations, automation, security, reporting, troubleshooting, upgrades, and ongoing platform improvements.
Responsibilities
- Configure and customize Ivanti ITSM modules and workflows
- Support Incident, Problem, Change, Request, and Asset Management
- Develop and maintain ITSM integrations with enterprise applications
- Perform platform administration, troubleshooting, and performance optimization
- Develop automation and workflows to improve ITSM processes
- Manage user access, roles, and security
- Create and maintain reports, dashboards, and data management processes
- Support Ivanti upgrades, enhancements, and ongoing platform improvements
Skills
- Strong hands-on Ivanti platform administration experience is critical, including configuration, administration, workflow management, and ITSM process support
- Hands-on Ivanti ITSM/ITAM experience
- Strong ITSM and Service Management knowledge
- Service delivery experience
- Agile methodology experience
- Automation experience
- Integrations with Microsoft Teams, Okta, Active Directory , etc
- Experience enhancing self-service capabilities and platform maturity
Company Overview
Company H1B Sponsorship