Note: The job is a remote job and is open to candidates in USA. Maximus is a mission-driven federal partner supporting national security, defense, and public service delivery programs. The ITSM Entitlement Analyst manages enterprise software licensing operations, coordinates commercial publishers, tracks and reconciles software entitlements, supports procurement and onboarding, and produces compliance deliverables aligned with federal IT governance requirements.
Responsibilities
- Coordinate and manage relationships with 30+ commercial software publishers, supporting enterprise desktop software licensing operations across the contract
- Track, analyze, and maintain compliance for 400+ software entitlements, ensuring accurate usage, renewals, and reconciliation with contract terms
- Provide subject matter expertise in desktop software licensing, including onboarding new publishers, validating license compliance, and identifying optimization opportunities
- Support the procurement and onboarding of new managed publishers, including requirements analysis, documentation, and coordination with acquisition stakeholders
- Produce and contribute to contract deliverables, reports, and artifacts supporting enterprise IT operations and asset management
- Analyze business processes related to software asset management and licensing, recommending improvements aligned with federal IT governance and contract requirements
- Collaborate with technical, procurement, and program management teams to ensure licensing activities align with contract objectives and policies
Skills
- Ability to obtain and maintain a Public Trust is required
- U.S. citizenship or U.S. national status required
- Demonstrated experience coordinating with multiple commercial software publishers/vendors in an enterprise IT environment, including license onboarding and ongoing relationship management
- Proven ability to track, manage, and reconcile large volumes of software entitlements (hundreds of licenses), ensuring accuracy, audit readiness, and compliance with contract terms
- Hands-on experience providing software licensing subject matter expertise, including validating compliance, supporting renewals, and identifying optimization or cost‑avoidance opportunities
- Experience supporting IT procurement activities, including requirements documentation, coordination with acquisition teams, and onboarding of new managed publishers
- Strong analytical skills to analyze business processes, identify gaps or inefficiencies, and recommend improvements related to software asset management and licensing operations
- Experience producing formal deliverables, reports, and documentation in support of federal IT programs or enterprise IT operations
- Ability to collaborate effectively with technical, procurement, and program management stakeholders in a regulated federal environment
- Bachelor's degree in business, Information Systems, Management, or a related field (or equivalent experience)
- 5+ years of experience in business analysis, IT asset management, software licensing, or enterprise IT support
- Active Public Trust and/or DHS Suitability is preferred
- Experience supporting federal IT programs under GSA MAS or similar contract vehicles
- Strong knowledge of software asset management (SAM) and desktop licensing models
- Experience supporting IT procurement and vendor onboarding
- Advanced skills in Excel, reporting, and entitlement tracking
- Strong written communication skills for formal deliverables and compliance documentation
Benefits
- Short- and long-term incentives
- Program-specific awards
- Health insurance coverage
- Life and disability insurance
- A retirement savings plan
- Paid holidays
- Paid time off
- Training and education
- Career development
- Remote work
Company Overview