Note: The job is a remote job and is open to candidates in USA. IDR, Inc. is seeking an IT Vendor Program Manager to support an Enterprise Technology & Infrastructure team that manages technology services through external partners. The role manages vendor relationships, governance activities, contracts, service levels, performance metrics, and cross-functional vendor evaluations.
Responsibilities
- Serve as the primary liaison between external technology partners and internal teams, ensuring seamless communication and service delivery
- Oversee the operational aspects of vendor relationships, ensuring contracts are up-to-date and service levels are consistently met
- Lead governance activities for key vendors, including conducting Quarterly Business Reviews and managing performance scorecards
- Collaborate with cross-functional teams such as Sourcing, Procurement, and Legal to manage contract renewals and vendor evaluations
- Utilize tools like Smartsheet, Jira, and Google Workspace to maintain a centralized repository of vendor commitments and performance metrics
Skills
- 4-6+ years of experience in IT vendor management or a related field, with a focus on supplier governance and contract management
- Proficiency in managing vendor governance programs, including KPIs and SLAs
- Strong understanding of MSAs, SOWs, and vendor contracts, with the ability to enforce contractual terms
- Experience in collaborating with cross-functional teams and managing vendor escalations
- Excellent communication skills, both written and verbal, with the ability to present vendor performance updates to senior leadership
Benefits
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
Company Overview
Company H1B Sponsorship