Note: The job is a remote job and is open to candidates in USA. The confidential company is seeking an IT User Experience Analyst to support its digital solutions business development team. The role leads operational monitoring and analysis of fleet connectivity, investigates telematics communication failures, coordinates corrective actions, and provides reporting to improve customer uptime, onboarding, and operational readiness.
Responsibilities
- Perform detailed investigations to determine the root cause of communication failures
- Differentiate between hardware, firmware, network, installation, configuration, power, SIM, and customer infrastructure issues
- Work with Engineering, Product, Service, IT, and regional teams to validate findings and coordinate corrective actions
- Track recurring issues and identify systemic opportunities for improvement
- Track issue resolution progress and report overall fleet communication health
- Monitor fleet connectivity across all customer accounts and identify non-communicating telematics devices
- Analyze connectivity trends using available monitoring tools and reports
- Validate communication status between telematics devices, cloud infrastructure, and customer networks
- Prioritize connectivity issues based on customer impact and business priorities
- Provide executive summaries highlighting major connectivity risks and recurring issues
- Recommend improvements to connectivity processes and installation practices
- Support the development of standardized troubleshooting procedures
- Identify opportunities to automate connectivity monitoring and reporting
- Contribute customer feedback related to connectivity into product improvement discussions
- Support customer onboarding activities and operational readiness for new customer deployments
- Assist with Customer Success operational projects, documentation, reporting, and process improvements to improve scalability across the growing customer base
- Provide operational support for strategic initiatives and cross-functional projects as business priorities evolve
Benefits
- 100% Remote
Company Overview