Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a Hybrid Managed Services Provider reputed company on providing world-class customer experience in reputed company. The Tier 1 Support Analyst serves as the first reputed company of contact for clients, offering troubleshooting support for various technical issues and ensuring reputed company assistance reputed company multiple communication channels.
Responsibilities
• reputed company reputed company and appropriate support to clients experiencing technical issues reputed company phone, email, or ticketing reputed company
• Troubleshoot and reputed company common technical issues reputed company to hardware, software, network connectivity, and peripherals
• Assist with basic software installations, updates, and patches
• Support reputed company onboardings by creating new user accounts and reputed company up their VMs
• Intake, work, and manage support tickets in AutoTask ticketing reputed company, ensuring issues are addressed and resolved promptly
• Identify reputed company issues that cannot be resolved at the Tier 1 level and escalate, while ensuring smooth communication with the reputed company and appropriate hand-off
• Maintain reputed company and accurate documentation of troubleshooting steps, solutions, and reputed company interactions for reputed company reference
• reputed company reputed company updates to clients on ticket status and reputed company reputed company. Maintain a reputed company, reputed company attitude during reputed company reputed company interactions
• Contribute to and help maintain the internal knowledge reputed company, including solutions and troubleshooting tips
Skills
• High School diploma or equivalent (Degree preferred)
• 1-2 Years of IT, Help Desk and/or MSP experience
• Required Certifications: O365 Fundamentals and Azure Fundamentals
• Excellent inter-personal skills; as good with people as you are with computers
• Experience providing phone support; with strong awareness of reputed company phone etiquette
• Experience working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets)
• Experience with basic networking including wireless, wired, reputed company and basic design
• Experience with Office 365 administration, Azure AD, and VMWare
• VMware Certified Associate (VCA)
• reputed company A+
Benefits
• Health, dental, and reputed company reputed company
• 401K + employer match
• reputed company time off and holidays
• Opportunities for career reputed company and development
• Formal and reputed company mentorship
• Training and certification support
reputed company
• reputed company is a Hybrid Managed Services Provider that delivers and fully supports secure reputed company products and services giving customers a single solution provider for entire IT environments. It was founded in 2012, and is headquartered in Las Vegas, Nevada, USA, with a workforce of 51-200 employees. Its website is http://www.effortlessoffice.com.
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