Note: The job is a remote job and is open to candidates in USA. Ardent Health is a healthcare provider focused on improving access to care through innovative services and technologies. The Level II IT Systems Analyst will develop, configure, improve, and support Epic Patient Access applications, including Cadence, Prelude, and Grand Central, while analyzing workflows, designing solutions, managing projects, and troubleshooting systems.
Responsibilities
- Translates practice and specialty workflows into application and technology designs
- Analyzes application release notes and technical specs to identify impact and opportunities; plans and executes on new functionality in upgrades
- Evaluates current state processes and identifies gaps to future state goals related to IT application utilization
- Capable of managing assigned project tasks to remain on track with project timelines. Proactively communicates risks and delays and escalates issues as appropriate
- Demonstrates ability to communicate information to internal and external customers in a clear and concise manner and delivers difficult/sensitive information tactfully
- Assist with defining, testing and implementing interfaces with third party system, and develop effective end-to-end workflows around the interfaces (as applicable)
- Ability to analyze and troubleshoot problems. Consistently offers solutions with minimal assistance from manager
- Participates in business continuity planning and assists with the development of disaster recovery measures
- Participates in after-hours support On-Call rotation
Skills
- • BA/BS degree or equivalent experience
- • 3+ years of experience in applicable business area (clinical, operational or IT systems support)
- • Proven ability to understand business issues and objectives as well as the ability to translate them into application solutions
- • Strong understanding in the areas of application technology and system design
- • Proficient in Microsoft Office 365 tools
- • Excellent oral and written communication skills, as well as strong interpersonal relationship skills
- • Epic Certifications: Cadence/Prelude, Referrals, Welcome
- • Experience working within Information Technology implementing and supporting applications
- • Epic go-live experience providing onsite and/or remote support
- • Ability to travel up to 25% to Ardent facilities for pre-activation, implementation
Company Overview
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