Note: The job is a remote job and is open to candidates in USA. Blackpoint Cyber is hiring an IT Systems Administrator to operate its day-to-day IT environment and support employees across macOS and Windows. The role administers SaaS platforms, identity and endpoint systems, onboarding and offboarding, assets, compliance reporting, and support workflows while improving and documenting IT operations.
Responsibilities
- Run day-to-day IT operations. Work the Jira Service Management queue, meet SLAs, and resolve Tier 1 and Tier 2 issues across macOS and Windows. Escalate identity, security, and architecture issues to the IT Operations Lead with clear context
- Administer SaaS platforms. Handle daily administration of Microsoft 365, Slack, Google Workspace, Zoom, Atlassian user access, and the password manager, including users, groups, licenses, shared resources, and access requests
- Resolve common M365 and account issues. Handle account lockouts, MFA problems, VPN and Teams issues, and SharePoint and OneDrive file recovery, escalating only when a runbook does not cover it
- Execute identity and access tasks. Perform MFA resets and enrollments, group and role assignments, and routine Entra and SSO user administration within the policies set by the IT Operations Lead
- Fulfill access and AI tool requests. Fulfill application access, license, and shared mailbox requests from the standard-access catalog, and assign AI tool seats and quotas within policy. Route exceptions and new-tool requests to the lead
- Operate the endpoint fleet. Run Intune, Jamf, and Datto RMM day to day, including device enrollment and provisioning, app packaging and deployment, patch compliance, compliance remediation, and hardware refresh cycles
- Own onboarding and offboarding execution. Deliver consistent, on-time new-hire setup and clean, auditable departures, including device collection, access removal, and license reclamation
- Monitor workflow automations. Watch the Power Automate onboarding and offboarding flows, resolve routine failures using runbooks, and escalate flow problems to the IT Operations Lead
- Manage assets and inventory. Maintain accurate hardware and software inventory, warranties, assignments, and disposal records. Coordinate shipping and returns for a distributed workforce
- Report and gather compliance evidence. Produce device inventory and compliance reports from Intune, Jamf, and Datto RMM for leadership, audits, and renewals. Prepare periodic user and access review exports, follow up on non-compliant devices, reconcile device inventory, and verify offboarding completeness for SOC 2 and CMMC needs, following change and access procedures
- Automate and improve. Use PowerShell, Bash, or Python to script routine tasks, propose improvements to the IT Operations Lead, and contribute to automating onboarding, offboarding, and reporting
- Document as you go. Create and maintain knowledge base articles, runbooks, and how-to guides so the team and our users can self-serve
- Support lab and VDI setups. Provision and maintain lab devices and VDI user setups for Engineering under the direction of the IT Operations Lead
- Support vendors and renewals. Track license counts and renewal dates, and help with vendor and procurement tasks
Skills
- ~3 to 5 years in IT support, systems administration, or IT operations, including Tier 2 experience
- Strong hands-on experience supporting both macOS and Windows
- Practical administration of Microsoft 365 and at least some of Slack, Google Workspace, and Zoom
- Working experience with Microsoft Entra ID user and group administration, SSO, and MFA (admin-level, not architecture)
- Hands-on experience with an MDM or RMM platform such as Intune, Jamf, or Datto RMM
- Scripting ability in PowerShell, Bash, or Python for routine automation
- Clear communicator with a service-oriented, accountable mindset
- A dependable operator who owns the queue and follows through
- Someone who documents what they learn and automates what they repeat
- A person who wants to grow technical depth, with a path toward identity or systems engineering
- Someone comfortable in a remote, fast-moving environment
- Experience with ticketing and service management tools (Jira Service Management preferred) and familiarity with ITIL fundamentals
- Microsoft MD-102 or MS-102, Jamf 200, or CompTIA certifications
- Experience with Auth0 or other SSO and identity providers
- Experience gathering evidence in a SOC 2, CMMC, or ISO 27001 audited environment
Benefits
- Remote work in the United States
- For eligible employees in the US: Health, Vision, Dental, and Life Insurance plans
- For eligible employees in the US: a robust 401k plan
- For eligible employees in the US: Discretionary Time Off
- Equity participation is available to employees globally, with program details varying by location and employment structure
Company Overview
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