Note: The job is a remote job and is open to candidates in USA. Interluxe Group is a luxury marketing platform that combines strategic communications, experiential marketing, and print and digital media to connect brands with affluent audiences. The IT Systems Administrator will manage and optimize the company’s systems, infrastructure, applications, security controls, user access, hardware, software licensing, and IT vendors while supporting technology integration, cybersecurity, operations, and continuous improvement.
Responsibilities
- Administer and maintain the company’s core IT systems, applications, and technology infrastructure
- Manage user accounts, permissions, authentication, MFA, and system access
- Manage and support Microsoft 365, Teams, SharePoint, Google Workspace, Slack, Dropbox, and other SaaS applications
- Manage system configurations, integrations, upgrades, and ongoing maintenance
- Maintain documentation of systems, configurations, processes, and IT procedures
- Identify opportunities to automate and improve IT processes
- Administer and maintain core IT security controls, including MFA, access controls, endpoint security, and email security
- Monitor security alerts and coordinate investigation and remediation of security incidents
- Manage user access and ensure timely provisioning and deprovisioning of terminated employees
- Coordinate security awareness and phishing prevention initiatives
- Manage vulnerability, patching, and remediation activities
- Support cybersecurity assessments, audits, cyber insurance requirements, and customer security questionnaires
- Manage the relationship with the company’s Managed Service Provider (MSP) and other technology vendors
- Monitor MSP performance and ensure issues are resolved within expected service levels
- Support SLA tracking, ticket reporting, vendor performance summaries, and recurring IT checklists
- Review vendor contracts, pricing, renewals, and service levels
- Identify opportunities to consolidate vendors, eliminate redundant services, and reduce technology costs
- Evaluate and recommend new technology solutions
- Manage Microsoft 365 licensing, subscriptions, and user assignments
- Monitor utilization and eliminate unused or redundant licenses
- Maintain an inventory of SaaS applications, subscriptions, costs, owners, and renewal dates
- Establish appropriate controls around software and SaaS procurement
- Maintain an accurate inventory of company IT assets, including laptops, monitors, mobile devices, and peripherals
- Manage the hardware lifecycle from procurement and deployment through upgrades, replacement, and retirement
- Track equipment assigned to employees and coordinate secure disposal of retired equipment
- Establish standardized hardware configurations and replacement schedules
- Provide or coordinate technical support for employees and escalate issues to the MSP or vendors as appropriate
- Manage employee technology onboarding, transfers, and offboarding in partnership with HR
- Establish and maintain processes for operating system, application, firmware, and security patching
- Support backup, disaster recovery, and business continuity processes
- Maintain IT policies, procedures, and system documentation
- Lead or support IT projects, including system implementations, migrations, integrations, upgrades, and technology consolidations
- Evaluate emerging technologies and recommend solutions based on functionality, security, and cost
- Identify opportunities to improve employee productivity and reduce technology costs
Skills
- 7+ years of experience in IT systems administration, IT operations, or a similar role
- Strong Microsoft 365 administration experience
- Strong experience with Apple/Mac and PCs
- Experience with SaaS administration, cloud applications, identity management, and endpoint management
- Experience with endpoint management, MDM, RMM tools, antivirus/EDR tools, and/or patching dashboards
- Experience managing IT vendors and/or an MSP
- Strong understanding of cybersecurity fundamentals, including MFA, access controls, patching, and endpoint security
- Experience supporting remote, hybrid, and international teams
- Strong troubleshooting, organizational, and communication skills
- Strong written English communication skills; spoken English sufficient for calls with global team members and vendors
- Experience with Microsoft Entra ID / Azure AD and Intune
- Experience with Google Workspace, Slack, Teams, SharePoint, and Dropbox
- Experience with cybersecurity/EDR platforms
- Relevant Microsoft, CompTIA, Azure, or Security+ certifications
Benefits
- Remote work arrangement
- Clear pathways for professional growth, mentorship, and learning at the forefront of luxury marketing innovation.
- Comprehensive health and wellness plans
- Unlimited PTO
- 401(k)
Company Overview