Note: The job is a remote job and is open to candidates in USA. UserTesting is the leader in human insight, helping organizations craft exceptional customer experiences through actionable feedback. They are seeking a highly skilled IT System Administrator with expertise in IT systems and AI tooling to deploy and maintain AI tools while managing traditional IT responsibilities.
Responsibilities
- Set up, configure, and maintain MCP (Model Context Protocol) servers that connect AI systems to internal tools and data sources, including scoping access, managing credentials, and troubleshooting integrations
- Enable and manage AI features within existing SaaS platforms (e.g., Atlassian Rovo, Slack AI, Okta AI, ChatGPT, Google Gemini), working with vendors and internal stakeholders to configure, roll out, and govern usage
- Provision and support AI agent infrastructure: service accounts, API key management, permissions scoping, rate limit monitoring, and access auditing for agents operating across internal systems
- Support the deployment and lifecycle management of AI solutions. Heavy importance on project/process management and communication skills for scoping calls, stakeholder meetings, and demo-style calls
- Maintain documentation for all AI integrations, including architecture diagrams, access maps, runbooks, and troubleshooting guides
- Stay current on the AI tooling ecosystem and proactively identify tools or integrations that could benefit the IT team or the broader organization
- Support the administration of UserTesting’s IT systems and SaaS toolset across the organization
- Become a subject matter expert for AI-enabled platforms, integrations, and supporting infrastructure
- Maintain assigned platforms through onboarding, offboarding, access management, feature rollouts, system cleanups, and lifecycle reviews
- Identify, prioritize, and address technical debt across IT systems, workflows, and integrations
- Partner with other IT System Administrators to improve reliability, automation, documentation, and supportability
- Act as an escalation point for complex ITSM issues for the IT support team
- Collaborate with cross-functional teams (Security, People Ops, Engineering, etc) to improve onboarding/offboarding, lifecycle processes, and AI tool adoption
- Document procedures, system changes, and troubleshooting workflows
Skills
- Able to work Monday through Friday in the US Eastern or Central time zones
- 5+ years of experience with enterprise IT systems in a system administrator capacity
- Hands-on experience with MCP server setup and management, AI agent deployment, AI feature configuration within enterprise SaaS tools
- Familiarity with scripting & automation technologies in Python and/or Bash, with working knowledge of Git for version control and JSON/YAML for config and API work
- Familiarity with containerization (Docker), including running and troubleshooting containerized services — experience with MCP servers or similar tooling a plus
- Familiarity with API-based integrations — managing keys, scoping permissions, reading docs, and troubleshooting connectivity issues
- Ability to work in a Kanban-style environment, managing due dates, new tasks, and tech debt effectively
- Ability to train and mentor IT Support staff on ITSM practices as they apply to your role and function
- Familiarity with IDP tools like Okta, as well as the concepts of OAuth and SSO from an IT perspective
- Ability to learn in a constantly shifting environment
- Certifications in AI platforms are a plus (e.g., AWS, Google Cloud, Anthropic), but demonstrated hands-on experience is valued more highly
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