Note: The job is a remote job and is open to candidates in USA. Liquidia is focused on discovering, engineering, and developing novel therapies, with a current emphasis on improving treatment for pulmonary hypertension. The IT Support/Systems Administrator will administer and secure computer systems, maintain availability and compliance, and provide technical support for hardware, applications, and services across multiple sites.
Responsibilities
- Collaborate with IT team members to maintain and enhance all IT systems, and actively participate in planning new systems and services
- Partner with IT staff and company employees to identify network and computer system needs, support the installation of new hardware and software, and use employee feedback to troubleshoot issues
- Provide comprehensive technical support for company computers, servers, printers, software, applications, and other services, ensuring adherence to all company policies and procedures
- Support the company's rapid growth and IT organization development by contributing to the creation and continuous improvement of IT procedures and documentation
- Assist in maintaining an accurate inventory of IT equipment and related assets
- Manage the configuration and distribution of user equipment in line with company policy and standards throughout the employee lifecycle.
- Take responsibility for assigned project tasks and ensure their completion
- Ensure the company complies with all local, state, and federal standards, industry codes, and regulations as they relate to IT systems and services
- Participate in disaster recovery testing and remediations
- Level 1 support of GxP/GMP compliant IT systems at multiple locations in accordance with approved procedures
- Perform other duties as assigned
Skills
- 3 to 5 years of IT support experience, preferably in a pharmaceutical, medical, or regulated company
- Degree or certificate in Information Technology, Computer Science, or a related technical discipline, or an equivalent combination of education and experience
- Proficiency in administering and supporting Microsoft systems, including Active Directory, Azure AD, Microsoft 365, SharePoint Online, Office applications, and Windows servers and workstations
- Working knowledge of network concepts with some ability to troubleshoot network connectivity issues
- Experience using a helpdesk system to track, prioritize, and document issues to resolution
- Comfort in supporting users and administering systems while keeping in mind security, regulatory, and compliance requirements typical of a regulated industry
- Proficient in triaging helpdesk incidents, consulting and escalating when necessary, based on impact and urgency
- Experienced in administering Microsoft 365 Cloud systems, managing endpoints using Intune and Endpoint Central, scripting with PowerShell, and managing iPads and MacBooks using Jamf
- Demonstrates a positive attitude and a strong commitment to providing excellent customer service
- Comfortable working in a rapidly growing company, adapting to new systems, policies, and procedures while maintaining attention to detail and compliance
- Capable of assessing the need for policies, procedures, and documentation, assisting in their creation, and adapting to their requirements
- Self-motivated team player with a strong work ethic
- Able to work as part of multiple cross-functional teams, consisting of technical, scientific, and office team members, managing multiple tasks and projects in a dynamic environment with thoughtfulness, resourcefulness, and strong attention to detail
- Excellent written and verbal communication skills, with proficiency in MS-Office (i.e., Excel, Word, PowerPoint, and Visio)
- Preferably experienced in small to mid-size company scaling
Benefits
- Commission
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability (STD)
- Long-term disability (LTD)
- 401(k) Savings Retirement Plan
- Employee Stock Purchase Plan (ESPP)
- Unlimited Paid Time Off
Company Overview
Company H1B Sponsorship