[Remote] IT Support (Operations) Specialist

Note: The job is a remote job and is open to candidates in USA. Jones Day is a global law firm seeking an IT Support (Operations) Specialist to support and monitor the Firm’s systems and IT infrastructure. The role involves routine maintenance, incident escalation, critical issue communication, collaboration with IT teams, and participation in Firm technology projects while providing 24/7 system monitoring and support.

Responsibilities

• The Support (Operations) Specialist provides support for the Firm’s systems as assigned and is responsible for monitoring the integrity of various networks and systems, assisting with routine maintenance, escalating incidents, and working with other IT Teams to ensure the smooth operation of the IT Infrastructure
• The Support Specialist is responsible for facilitating and communicating critical issues, interfacing with various groups within IT, and participating in Firm technology projects as requested
• Candidates must be available to work 1st, 2nd or 3rd shift weekdays, weekends, and holidays to ensure 24/7 system monitoring and support. Overtime as required
• The shift for this position is Saturdays through Wednesdays from 11:00 p.m. to 8:30 a.m

Skills

• Bachelor's degree in Computer Science, Information Technology preferred, and/or equivalent working experience
• One to five years of general technology experience
• Experience with SCOM, Orion or other equivalent monitoring system platforms
• Experience with ITSM ticketing systems including incident management, request management, major incident management and change management
• Basic understanding of network infrastructure and operating systems
• Experience with Microsoft Windows, Microsoft Office, and Outlook
• Excellent oral, written, and interpersonal skills to work with users and management at all levels
• Ability to work well in a team environment and with technical and service desk teams, as well as independently
• Strong problem-solving skills and attention to detail
• Bachelor's degree in Computer Science, Information Technology

Company Overview

Jones Day is an international law firm that provides legal advisory services. It was founded in 1893, and is headquartered in Washington, District of Columbia, USA, with a workforce of 5001-10000 employees. Its website is http://www.jonesday.com/.

Company H1B Sponsorship

Jones Day has a track record of offering H1B sponsorships, with 6 in 2025, 3 in 2024, 2 in 2023, 2 in 2022, 6 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.