Remote IT Support Engineer (L1/L2)

Remote IT Support Engineer (MSP Services) Location: Remote Type: Full-Time Experience: 2+ Years Industry: Managed IT Services Join a Team That Solves Real Problems At Logivision Technologies, we're looking for an IT Support Engineer who enjoys troubleshooting, building client relationships, and taking ownership of technical issues from start to finish. This isn't a traditional help desk role where you're simply answering calls and escalating tickets. Our engineers are trusted technical resources who work directly with clients to diagnose problems, implement solutions, and deliver an exceptional support experience. If you're the type of person who enjoys figuring out why something isn't working, wants exposure to Microsoft 365, cloud services, networking, security, and endpoint management, and thrives in a fast-paced MSP environment, we'd love to talk with you. What You'll Do Support and Troubleshoot Client Environments • Respond to inbound support requests via phone, email, and ticketing systems • Troubleshoot and resolve technical issues across multiple client environments • Support Windows workstations, laptops, Microsoft 365, business applications, and cloud platforms • Assist users with connectivity, collaboration, authentication, and productivity issues • Perform root cause analysis and develop long-term solutions when recurring issues arise • Take ownership of issues and see them through to resolution Microsoft 365 Administration • Manage Microsoft 365 users, licenses, and permissions • Support Exchange Online, Microsoft Teams, SharePoint, and OneDrive • Troubleshoot email, collaboration, and authentication issues • Assist with Microsoft security and multi-factor authentication administration Endpoint and Device Management • Configure, deploy, and support Windows endpoints • Support onboarding and offboarding activities • Assist with software deployments and system upgrades • Monitor device health and respond to system alerts Network & Connectivity Support • Troubleshoot Wi-Fi, VPN, DNS, DHCP, and internet connectivity issues • Support remote workforce technologies and secure access solutions • Perform diagnostics and collaborate with senior engineers on more advanced infrastructure issues Deliver an Exceptional Client Experience • Communicate professionally with end users, office managers, and business leaders • Keep clients informed throughout the support process • Maintain accurate ticket documentation and knowledge base contributions • Meet service standards while balancing multiple priorities What Makes This Different From Help Desk? You'll spend time working support requests and answering client calls, but you'll also be expected to: • Troubleshoot independently • Own issues from start to finish • Work directly in Microsoft 365 tenant environments • Support identity and security platforms • Resolve networking and connectivity problems • Contribute to technical documentation and process improvements • Develop expertise across modern cloud and business technologies We believe support engineers should solve problems, not just route them elsewhere. What We're Looking For Required Qualifications • 2+ years of experience in technical support, managed services, systems administration, or a related IT role • Experience supporting Microsoft 365 environments • Strong knowledge of Windows 10 and Windows 11 • Experience troubleshooting user, endpoint, and application issues • Strong communication and customer service skills • Ability to manage multiple priorities and work independently Preferred Qualifications • MSP experience • Microsoft Entra ID experience • Remote Monitoring & Management (RMM) platform experience • VoIP administration or support experience • Endpoint management and deployment experience Technologies You'll Work With • Microsoft 365 • Microsoft Entra ID • Exchange Online • Microsoft Teams • SharePoint Online • OneDrive for Business • Datto RMM • Autotask PSA • Business VoIP Platforms • Remote Support Tools [Remote IT...escription | Word] Preferred Certifications • CompTIA A+ • CompTIA Network+ • Microsoft 365 Fundamentals (MS-900) • Microsoft Azure Fundamentals (AZ-900) • Microsoft Modern Desktop Administrator • ITIL Foundation Equivalent experience is valued as highly as certifications. Why Logivision? We’re not just another IT shop. We’re a faith-driven, growth-minded team that puts people first—our clients, our team, and our community. Joining Logivision means: • Working alongside a supportive, high-performing team. • Being part of a company that values creativity, ownership, and doing the right thing. • Growth opportunities—professionally and personally—as we expand. • Serving businesses in tight-knit communities with enterprise-grade IT solutions. Benefits of This Role • Fully remote position • Exposure to a wide variety of technologies and industries • Clear path for advancement into senior engineering roles • Collaborative MSP environment • Ongoing learning and professional development opportunities • Work that challenges and grows your technical skillset Pay: $55,000.00 - $70,000.00 per year Benefits: • Dental insurance • Health insurance • Paid time off • Parental leave • Vision insurance Work Location: Remote