Note: The job is a remote job and is open to candidates in USA. EasyITGuys is a family-owned IT and cybersecurity company that provides managed IT services to businesses and premium home users across the U.S. They are seeking an IT Support Engineer to deliver technical support and consulting, solve IT challenges, and build strong relationships with business clients.
Responsibilities
• Provide technical support and IT consulting for business clients
• Solve IT challenges through troubleshooting and software solutions
• Balance support and sales—help clients while identifying their technology needs
• Work closely with businesses, building strong, long-term relationships
• Continue expanding your knowledge in a fast-paced, evolving IT environment
Skills
• MSP/MSSP Experience: 3-5+ years
• IT Support Experience: 3-5+ years
• IT Sales Experience: 1-2+ years
• Client Segment Experience: 3-5+ years supporting businesses
• Remote/Hybrid Experience: 2-3+ years
• Active Directory & Group Policy
• Windows OS, Microsoft Office, Windows Server, VPN Configuration
• Office 365 Administration
• Strong customer relationship & sales skills
• Ability to train and support non-technical users
• Excellent time management & prioritization
• Experience with onsite services & projects
• Typing speed: 40 WPM minimum, 60+ WPM preferred
• AS/BS Degree preferred
• Certifications (CompTIA, Microsoft, Cisco, etc.) a plus
Benefits
• Competitive Pay & Compensation Accelerators – Performance-based profit sharing rewards your hard work.
• Comprehensive Benefits – Medical, Dental, & Vision Insurance for your well-being.
• 401K & Retirement Benefits to build financial security.
• Professional Growth – Continuously level up your skills, knowledge, and expertise
• Paid Time Off (Vacation, Sick, Personal) & Paid Holidays.
• A small-business culture where your ideas make an impact.
• A team of go-getters who love what they do.
Company Overview
• Founded in 2009, EasyITGuys is a trusted provider of managed IT services, cybersecurity, compliance consulting, and computer support for businesses nationwide. It was founded in 2009, and is headquartered in Saint Croix Falls, Wisconsin, USA, with a workforce of 11-50 employees. Its website is https://www.easyitguys.com.