Note: The job is a remote job and is open to candidates in USA. Voya Financial is a financial services company committed to helping individuals and communities achieve better financial futures. The IT Security Manager will lead a team responsible for authentication, API security, and web security operations while modernizing intake, workflow management, delivery tracking, and operational processes. The role partners with digital, application development, and business teams to deliver secure, scalable customer-facing platforms.
Responsibilities
- Lead and manage a team of ~8–10 engineers responsible for authentication, API security, and web security platform delivery
- Drive team productivity, accountability, and output optimization
- Establish clear ownership, priorities, and expectations across the team
- Build and enforce structured intake processes for work requests from digital/application teams
- Transition the team from ad hoc tracking (email/spreadsheets) to formal workflow management (e.g., ServiceNow)
- Define SLAs, prioritization models, and delivery timelines
- Implement tracking, reporting, dashboards, and performance metrics
- Ensure consistent visibility into work status, throughput, and delivery outcomes
- Partner closely with Digital, Application Development, and Business teams
- Translate business requests into structured, actionable work for the team
- Act as a liaison between technical teams and business stakeholders
- Ensure clear communication of delivery timelines, risks, and outcomes
- Oversee delivery and configuration across key platforms including: IBM Verify Identity Access (formerly WebSEAL / ISVA), IBM DataPower (API management layer), Authentication and access management solutions
- Ensure secure, scalable support of customer-facing applications
- Guide the team in implementing changes, enhancements, and configurations
- Drive continuous improvement in how work is executed and delivered
- Introduce governance, quality control, and accountability frameworks
- Improve consistency in documentation, intake, and delivery practices
Skills
- Strong experience in **Identity & Access Management (IAM), authentication, or web security environments**
- Demonstrated success implementing or improving:
- Workflow processes
- Intake models
- SLAs and delivery tracking
- Operational reporting and dashboards
- Experience working closely with **application development or digital product teams**
- Strong leadership, communication, and stakeholder management skills
- ***This role is remote; however, candidates must reside within a reasonable commuting distance of one of the following Voya office locations: Windsor, CT; Boston, MA; Atlanta, GA; Minneapolis, MN; or Charleston, SC to support periodic onsite collaboration and team engagements.***
- Proven experience **managing technical teams (7+ direct reports preferred)**
- IBM Verify Identity Access (ISVA / WebSEAL)
- IBM DataPower
- Keycloak, Okta, PingFederate, Azure Entra
- API management or authentication platforms
- Tools like ServiceNow for workflow management
Benefits
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
- Annual cash incentives, sales incentives, and/or long-term incentives based on the role to reward the achievement of annual performance objectives
Company Overview
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