Note: The job is a remote job and is open to candidates in USA. The International Rescue Committee is a humanitarian organization helping people affected by conflict and disaster to survive, recover, and rebuild their futures. The IT Program Manager will lead end-to-end delivery of multiple MarTech initiatives, managing digital platforms, Agile teams, stakeholders, budgets, vendors, risks, requirements, and product roadmaps.
Responsibilities
- **Drive end-to-end program delivery** Own the full lifecycle of multiple concurrent MarTech initiatives — from scope definition and roadmap planning through to launch and post-delivery review. Develop and maintain detailed project plans, work breakdown structures, and product backlogs, ensuring delivery against time, budget, and quality targets
- **Champion Agile ways of working** Serve as Scrum Master for your project and product teams — coaching on Agile principles, facilitating sprint planning, standups, retrospectives, and reviews, and proactively removing blockers to keep delivery on track
- **Keep stakeholders informed and aligned** Prepare clear, timely status reports covering scope, milestones, risks, and budget. Communicate confidently with audiences from engineers to senior executives, tailoring your message appropriately. Manage expectations and build trust across business and technology teams
- **Manage budgets and vendors** Oversee budget tracking and vendor invoicing for your portfolio. Support cost estimation, validate expenditure, and contribute to the annual budget planning process to ensure initiatives are delivered within financial targets
- **Lead business analysis activities** Work with the team to define and track functional and technical requirements, document current and future state processes, and coordinate testing activities. Partner closely with Business Analysts to ensure delivery is grounded in well-understood business needs
- **Manage risk proactively** Maintain risk registers and mitigation plans. Surface issues early, escalate where needed, and keep the project leadership team ahead of potential blockers
- **Shape the roadmap** Partner with Product Managers to build out product and project roadmaps that reflect both business priorities and technical realities, contributing to a coherent long-term vision for the MarTech portfolio
Skills
- 3-6 years of experience in IT project or program management, ideally across e-commerce systems, donation platforms, website CMS, or other Marketing Technology
- A strong track record of delivering multiple concurrent projects on time and within budget
- Hands-on experience with Agile methodologies (Scrum, SAFe, or similar)
- Experience using project management tools such as Jira or Monday.com
- Excellent stakeholder management and communication skills - comfortable engaging with variety of project collaborators from developers to executives
- Strong analytical and problem-solving skills, with the ability to synthesize data and drive decision-making
- High levels of organization, initiative, and the ability to work independently in a distributed and fast-paced environment
- Experience with any of the platforms in scope: Fundraise Up, Springboard, Drupal, Salesforce, Pardot, Databricks
- Familiarity with non-profit fundraising, digital marketing, or supporter engagement processes
- Experience managing third-party vendors and project budgets
- Knowledge of SDLC methodologies (Waterfall and Agile)
- Proficiency in Microsoft Excel, PowerPoint, and Visio for producing high-quality project artifacts
- A PMP, CSM, CSPO, or SAFe certification
- Experience working in international development, human rights, or a related field
- An understanding of payment processing platforms (Stripe, PayPal, etc.)
Benefits
- Remote-first flexibility — work from anywhere in the US as part of a truly global organization.
- Currently the team is working in a hybrid model with one day per week in the office (unless the employee’s location is outside of NYC or London).
- This role may require working remotely full or part time.
Company Overview
Company H1B Sponsorship