Note: The job is a remote job and is open to candidates in USA. Heartstream is hiring an IT Platform Analyst to help establish and mature its independent IT operating model, with dedicated ownership of enterprise platforms and business applications centered on SharePoint. The role translates business needs into technology solutions and oversees platform delivery, testing, support, user adoption, and continuous improvement.
Responsibilities
- Act as a trusted advisor to business stakeholders, translating business requirements into effective technology solutions
- Drive platform ownership from solution design through implementation, testing, deployment, support, and continuous improvement
- Collaborate closely with cross-functional teams including IT, business process owners, and end users
- Administer and configure SharePoint sites day to day — navigation, pages, permissions, groups, lists, and libraries — and serve as the first point of contact for user questions and access requests
- Deploy and upgrade custom application packages, maintaining consistent governance, naming, and access models across sites
- Act as the quality gate for new releases of our custom business applications: execute functional and regression testing, verify end-to-end workflows (forms, approvals, notifications, dashboards), and log and re-test defects with clear reproduction steps
- Support user acceptance testing and translate stakeholder feedback into specific, actionable change requests
- Progressively take on development work — starting with scoped configuration and content changes and growing toward features and new applications — through structured mentorship from the current solution owner
- Monitor critical business processes and platform performance, proactively identifying and resolving issues before they impact operations
- Influence process improvement and digital transformation initiatives that enhance operational efficiency and user experience
- Build expertise in enterprise platforms while developing broad exposure to business operations across functions and geographies
- Help establish sustainable support models, documentation, governance, and standards that enable long-term success and business continuity
Skills
- 2+ years of experience in IT platforms, business systems analysis, application support, or an operational, administrative, or process-management role where you were accountable for running structured processes and solving problems systematically
- Experience participating in Agile delivery teams, including requirements gathering, testing, implementation, and release management activities
- Demonstrated success analyzing business processes and translating business needs into scalable technology solutions
- Solution Design & Architecture
- Business Process Analysis
- Validation & User Acceptance Testing
- Platform & Application Support
- SLA Management
- KPI Monitoring & Reporting
- Continuous Improvement
- IT Service Management
- Stakeholder Management
- Training & End User Enablement
- Root Cause Analysis & Problem Solving
- Attention to Detail & Quality Focus
- Strong business acumen
- A Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related discipline — or equivalent practical experience
- Strong communication, collaboration, and relationship-building skills
- Comfortable working with stakeholders at multiple levels of the organization
- Proactive, detail-oriented, and comfortable operating with limited supervision while managing competing priorities
- Lean Foundation Certification or similar process improvement certifications
Benefits
- An annual incentive bonus may be offered.
- Long-term incentives may be offered.
- Generous PTO
- 401(k) with up to 7% company match
- HSA with company contribution
- Employee stock purchase plan
- Education reimbursement
Company Overview
Company H1B Sponsorship