Note: The job is a remote job and is open to candidates in USA. Confidential is seeking a contractor to support its PSBU Digital Solution business development team as the global PrevenTech customer base expands. The Customer Success Operations Specialist will focus on fleet analytics, alert triage, customer reporting, onboarding support, and operational processes to improve scalability and consistency across global customers.
Responsibilities
- Analyze fleet trends, recurring issues, and equipment health patterns
- Develop fleet summaries highlighting high-risk equipment and emerging issues
- Prepare customer-ready fleet review material to support recurring customer meetings
- Support prioritization of customer follow-up activities based on fleet health
- Develop standardized customer health reports and fleet performance summaries
- Support preparation of monthly customer reports and executive presentations
- Maintain Customer Success dashboards and KPI reporting
- Track customer adoption and engagement metrics
- Coordinate onboarding activities for new customers and mine sites
- Support customer setup, documentation, and onboarding checklists
- Maintain Customer Success documentation, operating models, and process guides
- Assist with user enablement materials and training documentation
- Maintain Customer Success templates, best practices, and process documentation
- Assist in tracking customer action items and operational follow-up
- Support internal coordination between Customer Success, CARE, Product, Engineering, and regional teams
- Maintain customer records, operational trackers, and program documentation
- Assist with recurring Customer Success reporting requirements
- Support preparation for internal governance meetings and operational reviews
- Contribute to continuous improvement initiatives that improve Customer Success efficiency and scalability
Skills
- Bilingual in English and Spanish required - written and verbal
Benefits
- Remote work arrangement
Company Overview