Note: The job is a remote job and is open to candidates in USA. Alpaca is a global provider of brokerage infrastructure and financial services technology. The IT Operations Specialist will support team members with IT-related tasks, manage devices and enterprise systems, assist with onboarding and offboarding, and help ensure organizational security in a fully distributed environment.
Responsibilities
- Be the “Go-to-Person- for IT helpdesk requests
- Diagnose and provide IT support for staff as required
- Work with the HR and Security team to manage onboarding and offboarding activities
- Set up and deploy laptops, devices, software, and other hardware
- Assist with shipping and receiving of hardware assets
- Manage MDM systems, including BYOD
- Maintain the firm's inventory of all IT assets
- Manage and secure endpoint devices at the direction of the Security Team
- Provide training to staff on IT-related topics
- Assist with change management and procurement activities
- Other related duties as required
Skills
- • Excited about Alpaca's mission and what we're building
- • 3+ years of experience in an IT support or helpdesk role
- • Deep expertise in Linux, MacOS, and Windows system administration, including device management, patching, and operational support
- • Experience with automation workflows, SSO configurations, and scalable onboarding processes
- • Good scripting skills with a drive for automation
- • Proven experience managing enterprise SaaS platforms
- • Experience with cloud-centric environments and cybersecurity capabilities
- • Experience with traditional on-prem LAN/WAN environments
- • Strong analytical and problem-solving skills
- • Excellent communication skills, fluent in English (both written and verbal), and committed to working collaboratively across the Firm
- • Ability to cover Mountain time or Pacific time zones
- • Available for on-call rotations and after-hour responses as needed
- • Proactive self-starter and self-motivator with a focus on continuous improvement
- • Bachelor's degree in Information Technology or a related field
- • IT or Security-related certifications
- • Understanding of financial and privacy regulations
- • Experience in the financial services industry
- • Business acumen to be able to balance tradeoffs between stakeholders, technology feasibility, and budget constraints
Benefits
- Competitive Salary & Stock Options
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card
- The IT Team is 100% distributed and remote
Company Overview
Company H1B Sponsorship