Note: The job is a remote job and is open to candidates in USA. CertiK is a leading Web3 security company focused on securing blockchain protocols and decentralized applications. They are seeking an IT Operations Specialist to provide day-to-day IT support, assist with employee onboarding and offboarding, and manage IT-related requests and maintenance.
Responsibilities
- Provide day-to-day IT support for employees across hardware, software, accounts, and access-related issues
- Assist with employee onboarding and offboarding, including laptop setup, account provisioning, and equipment management
- Troubleshoot basic network, system, printer, conferencing, and office technology issues
- Coordinate with internal teams and external vendors on IT-related requests and maintenance
- Help manage inventory of laptops, accessories, and office IT equipment
- Support company tools and platforms such as Google Workspace, Slack, Zoom, Okta, and related systems
- Assist with documenting IT processes, setup guides, and internal procedures
- Provide general operational support for office and cross-functional team needs when required
Skills
- Bachelor's Degree in Computer Science, Engineering or related field
- 2+ years of experience in IT support, help desk, office IT, or a related field preferred
- Basic understanding of computer systems, networking, and common SaaS tools
- Strong communication and interpersonal skills
- Organized, detail-oriented, and responsive
- Comfortable working in a fast-paced environment with shifting priorities
- Willingness to learn new systems and technologies
- Located near or able to commute conveniently to our Midtown Manhattan office
- Experience supporting macOS environments
- Familiarity with Google Workspace, Okta, Slack, Zoom, or MDM tools
- Previous experience supporting office operations or employee onboarding processes
- Interest in cybersecurity, blockchain, or Web3
Benefits
- Medical, vision, and dental insurance
- 401(k) plan with company matching
- Life and accidental death and dismemberment insurance
- HSA (with high deductible plan)
- FSA
- Flexible paid time off and holidays
- Variable commission program for business development sales roles
Company Overview