Note: The job is a remote job and is open to candidates in USA. World Wide Technology (WWT) provides technology solutions and operates an internal IT team supporting the company’s infrastructure and business operations. The IT Manager will lead the Time & Attendance team, oversee UKG workforce management solutions, ensure compliance and payroll accuracy, and drive strategic delivery, operational support, process improvement, and stakeholder engagement.
Responsibilities
- Lead, mentor and develop a team of Time & Attendance analysts, developers, and subcontractors located in the US and internationally
- Foster an inclusive, collaborative, and high-performance culture aligned with WWT’s core values
- Conduct regular 1-on-1s, provide coaching, and support career development for direct reports
- Oversee hiring, performance management, and team member recognition
- Partner with the Product Manager and Product Owner to set vision and strategy for Time & Attendance systems and processes, ensuring alignment with broader HCM and business goals
- Oversee the design, implementation, configuration, and support of workforce management solutions (e.g., UKG Workforce Management Pro, ADP Vantage, or similar platforms)
- Collaborate with IT, Payroll, HR, Legal, Finance and business stakeholders to deliver accurate and compliant time-keeping solutions
- Ensure system integrations between Time & Attendance platforms and downstream systems (Payroll, HRIS, ERP Finance) are reliable, tested, and documented
- Ensure teams meet commitments while adhering to organizational quality, methodology, and architecture standards
- Ensure Time & Attendance configurations and processes comply with federal, state, local and global labor laws, and applicable union agreements
- Partner with HR and Legal to address regulatory changes impacting timekeeping and leave management
- Oversee audit processes to identify and resolve discrepancies in time data, ensuring payroll accuracy
- Maintain comprehensive documentation of system configurations, business rules, and process workflows
- Proactively identify and resolve issues impacting system, delivery and team effectiveness
- Serve as a trusted UKG advisor, proactively identifying opportunities to optimize, enhance, and future-proof the current solution design
- Champion continuous improvement, diversity, and quality within and across teams
- Escalate and remove impediments to maximize team performance
- Communicate effectively across all levels of the organization, translating technical and process details for diverse audiences
- Partner with Product Managers, Product Owners, and other key stakeholders to drive efficient value delivery
Skills
- 5+ years of management or team lead experience in enterprise-level Time & Attendance, Workforce Management, or related HR technology solutions
- Deep understanding of Time & Attendance and Workforce Management business processes and technologies, with demonstrated expertise in UKG Pro Workforce Management (UKG WFM Pro/Dimensions)
- Demonstrated success leading and developing technical and functional teams while fostering a culture of accountability, innovation, and continuous improvement
- Strong knowledge of federal, state, and other labor compliance requirements, leave regulations, overtime calculations, and workforce governance for a global organization having employees working in multiple legislative frameworks
- Experience leveraging AI-driven capabilities, automation, analytics, and emerging technologies to optimize workforce management processes and improve business outcomes
- Proficiency in Software Development Lifecycle (SDLC) methodologies and Agile, Lean, Scrum and Kanban delivery frameworks
- Strong project management, analytical, problem-solving, and communication skills, with experience leading cross-functional teams and managing stakeholders
- Permanent U.S. work authorization. Candidates requiring current or future visa sponsorship, including those on OPT, CPT or H1/H4, are not eligible for this role
- UKG Workforce Management certification(s) preferred, with expertise in Timekeeping, Scheduling, Accruals, Labor Management, and Workforce Compliance
Benefits
- Health (Medical & Prescription), Dental, and Vision Care
- Onsite Health Centers (MO & IL)
- Employee Assistance Program
- Wellness program
- Profit Sharing
- 401k Plan with Company Matching
- Life and Disability Insurance
- Flexible Spending Accounts
- Tuition Reimbursement
- PTO & Holidays
- Parental Leave
- Medical Leave
- Military Leave
- Bereavement
- Day of Caring
- Family Planning Benefits
- Nursing Mothers Benefits
- Voluntary Legal
- Voluntary Supplemental Accident/Illness/Hospital
- Voluntary ID Theft
- Pet Insurance
- Employee Discount Program
Company Overview