Note: The job is a remote job and is open to candidates in USA. Husch Blackwell LLP is a full-service litigation and business law firm serving clients with domestic and international operations. The IT Infrastructure Administrator manages, maintains, and secures cloud and server infrastructure, including Azure Virtual Desktop and Office 365 environments, while supporting infrastructure projects, security, monitoring, disaster recovery, and on-call operations.
Responsibilities
- Administration of enterprise technical systems, including performing software/hardware maintenance on servers and cloud environments
- Respond to user issues and requests routed by the Help Desk
- Provide technical assistance to IT team members and firm users, including occasional mobile support and work outside normal business hours
- Support infrastructure projects such as migrations, upgrades, and cloud integrations
- Manage Active Directory, DNS, DHCP, and other core infrastructure services
- Install, configure, and maintain physical and virtual servers
- Apply patches, and updates to ensure systems remain secure and up to date
- Monitor server and cloud performance, optimizing efficiency and cost-effectiveness
- Deploy, configure, and maintain AVD environments for secure remote access
- AVD lifecycle management, 3rd level troubleshooting, and performance tuning
- Ensure compliance and security within virtual desktop environments
- Exchange Online: Retention policies, and security settings
- Microsoft Teams: Teams policies, and integrations for collaboration
- Teams Phones: Knowledge of calling plans, phone numbers, and voice routing for enterprise telephony to assist the Service Delivery Team
- Intune: Configure policies and applications, support the owner (digital experience team)
- OneDrive for Business: Manage storage quotas, and data retention policies
- Implement compliance and security measures across all Office 365 services
- Provide user support and training to the Service Delivery Team for Office 365 applications and features
- Implement and enforce security policies, including access controls (RBAC)
- Apply remediation measures determined by the Security Team
- Ensure compliance with organizational and regulatory standards
- Collaborate with engineers to develop and maintain backup strategies and disaster recovery plans
- Perform regular backup tests and restore drills to validate data integrity
- Utilize monitoring applications for proactive server and cloud alerting
- Respond promptly to alerts and incidents to minimize downtime
- Participate in 24x7 on-call rotations for critical monitoring and escalations after hours
- Handle Service Requests, incidents, and changes in alignment with ITIL best practices
- Document and execute approved changes with minimal disruption
- Collaborate with the Service Desk for escalations and resolution tracking
- Develop automation scripts for routine tasks
- Work with Engineering to optimize server and cloud configurations for scalability and cost efficiency
- Maintain detailed documentation of configurations, processes, and changes
- Cross-train other administrators using approved documentation
- On request, generate performance and security reports for management review
Skills
- High School Diploma or GED required
- 3+ years of relevant experience
- Strong knowledge of Windows Server and cloud platforms (Azure, AWS)
- Proficiency in scripting languages (PowerShell, Bicep, batch files)
- Familiarity with Active Directory, DNS, DHCP, and networking fundamentals
- Strong collaboration skills for project-based work
- 2-year degree preferred or commensurate professional and educational experience
- Preferably in a professional services environment
Benefits
- Discretionary bonus opportunities, which are non-guaranteed and dependent upon individual and firm performance
- Medical and dental coverage
- Life insurance
- Short-term and long-term disability insurance
- Pre-tax flexible spending account for certain medical and dependent care expenses
- Employee assistance program
- Paid Time Off
- Paid holidays
- Participation in a retirement plan program after meeting eligibility requirements
- This position may be filled remotely, or in any of our locations.
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