Note: The job is a remote job and is open to candidates in USA. Marathon TS is seeking an IT Configuration Analyst to support enterprise configuration management and IT service management operations. The role maintains CMDB records, manages configuration items and relationships, supports audits and change impact analysis, and improves the accuracy, compliance, and documentation of IT configuration information.
Responsibilities
- Maintain and update Configuration Management Database (CMDB) records
- Identify, document, and manage Configuration Items (CIs)
- Track relationships between hardware, software, applications, and infrastructure components
- Support configuration audits and data quality initiatives
- Ensure compliance with established configuration management policies and procedures
- Assist with Change Management activities and configuration impact analysis
- Generate reports and metrics related to CMDB accuracy and configuration compliance
- Work with ITSM teams to improve configuration management processes
- Develop and maintain configuration management documentation
- Participate in continuous process improvement initiatives
Skills
- • Active Secret Clearance Required
- • Bachelor's degree or equivalent experience
- • 4+ years of Configuration Management, IT Asset Management, CMDB Administration, or related ITSM experience
- • Experience with ServiceNow or similar ITSM platforms
- • Working knowledge of ITIL framework and best practices
- • Strong analytical and organizational skills
- • Excellent verbal and written communication skills
- • Experience working in enterprise IT environments
- • Security+ Certification
- • ITIL Foundation Certification
- • Federal Government or DoD experience
- • ServiceNow CMDB administration experience
- • Experience supporting large-scale IT operations environments
Company Overview