Note: The job is a remote job and is open to candidates in USA. Prudent Technologies and Consulting, Inc. is seeking an IT Business Support Analyst to support enterprise IT operations. The role focuses on managing ServiceNow tickets related to system integration and lifecycle issues, assisting with data migration and platform consolidation, collaborating across teams, monitoring system performance, and providing advanced IT support beyond traditional helpdesk functions.
Responsibilities
- Managing tickets related to system integration issues, life cycle to development related
- Assist with data migration from legacy to forward systems
- Managing ServiceNow tickets tied to system integration and lifecycle/development issues
- Supporting data migration and platform consolidation efforts
- Collaborating across IT, SE&D, Operations, and vendor teams
- Monitoring system performance and contributing to ongoing improvements
- Providing support beyond a traditional helpdesk level (strong critical thinking and problem-solving)
Skills
- Knowledge of enterprise applications and IT support processes
- Strong problem-solving and analytical skills
- Effective communication and customer service orientation
- Familiarity with Servicenow ticketing systems
- Strong communication skills with the ability to collaborate effectively across cross-functional teams
- Working knowledge of Microsoft Excel for tracking, analysis, and reporting
- Experience providing IT support beyond helpdesk-level functions, with exposure to enterprise systems
- CST or EST preferred
- Data Center experience is a plus
Benefits
- Remote work arrangement
Company Overview