[Remote] IT Business Support Analyst

Note: The job is a remote job and is open to candidates in USA. Prudent Technologies and Consulting, Inc. is seeking an IT Business Support Analyst to provide technical and operational support for the Inventory Automation platform and related applications. The role focuses on system reliability, user satisfaction, data migration, platform consolidation, ticket management, cross-functional collaboration, documentation, user training, and performance improvements.

Responsibilities

• Provide technical and operational support for the Inventory Automation platform and related applications
• Ensure system reliability and user satisfaction across departments
• Collaborate with multiple business teams to support an internal application with issues related to data migration, enhancements/releases and site activations
• Maintain documentation for system configurations and support procedures
• Monitor system performance and recommend improvements
• Assist in user training and onboarding
• Managing tickets related to system integration issues, life cycle to development related
• Assist with data migration from legacy to forward systems
• Managing ServiceNow tickets tied to system integration and lifecycle/development issues
• Supporting data migration and platform consolidation efforts
• Collaborating across IT, SE&D, Operations, and vendor teams
• Monitoring system performance and contributing to ongoing improvements
• Providing support beyond a traditional helpdesk level (strong critical thinking and problem-solving)

Skills

• • Experience supporting enterprise applications
• • Experience supporting data migration and platform consolidation efforts
• • Proficiency with ServiceNow ticketing system
• • Data mapping experience
• • Strong communication/soft skills
• • Knowledge of enterprise applications and IT support processes
• • Strong problem-solving and analytical skills
• • Effective communication and customer service orientation
• • Familiarity with ServiceNow ticketing systems
• • Working knowledge of Microsoft Excel for tracking, analysis, and reporting
• • Experience providing IT support beyond helpdesk-level functions, with exposure to enterprise systems
• CST or EST preferred
• • Data Center experience is a plus

Company Overview

Prudent is an enterprise technology and strategic execution partner helping organizations turn complex technology priorities into secure, scalable, and high-performing business capabilities. It was founded in 1998, and is headquartered in Dallas, Texas, USA, with a workforce of 501-1000 employees. Its website is https://www.prudentconsulting.com.

Company H1B Sponsorship

Prudent Technologies and Consulting, Inc. has a track record of offering H1B sponsorships, with 3 in 2026, 8 in 2025, 3 in 2024, 11 in 2023, 4 in 2022, 7 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role.