About hirevault
hirevault is a leading global airline and technology innovator, committed to delivering safe, reliable, and customer‑focused travel experiences. With a heritage built on trust, integrity, respect, diligence, and employee empowerment, hirevault continually invests in cutting‑edge infrastructure and digital transformation to keep its operations ahead of the curve. As part of our expanding remote workforce, we are looking for talented professionals who thrive in dynamic, fast‑paced environments and are eager to contribute to the backbone that powers our worldwide network.
Why This Role Matters
Our Remote IT Business Analyst – Data Entry & Infrastructure Support position is a pivotal link between our IT facilities, data centers, and remote communication rooms. You will ensure that critical systems run smoothly, support the continuous improvement of our infrastructure, and help maintain the high standards of service that our passengers and partners expect from hirevault.
Key Responsibilities
- Data Entry & Documentation: Accurately capture, maintain, and update infrastructure data, equipment inventories, and project records in our enterprise systems.
- Infrastructure Management: Oversee day‑to‑day operations of data center and remote communication room environments, including power, cooling, UPS, and fire protection systems.
- Project Coordination: Assist in planning, budgeting, and executing capital improvement projects, redesigns, and upgrades for both on‑site and remote facilities.
- Vendor Liaison: Manage relationships with vendors and contractors, ensuring compliance with contractual obligations and securing best‑value solutions.
- Technical Support: Provide proactive and break‑fix support for hardware, networking, and environmental systems, escalating issues as needed.
- Compliance & Auditing: Conduct regular audits, maintain change‑control documentation, and ensure adherence to industry standards and internal policies.
- Collaboration: Build and sustain strong communication channels with senior leadership, cross‑functional teams, and remote site personnel.
- Continuous Improvement: Identify opportunities for process optimization, cost reduction, and technology enhancements across the IT facilities portfolio.
Essential Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
- Minimum of 2 years of hands‑on experience in a high‑availability data center or server farm environment.
- Demonstrated expertise in data entry, documentation, and asset management tools.
- Strong understanding of server, network, and environmental infrastructure components (power, cooling, fire suppression).
- Proven ability to manage multiple projects simultaneously while meeting strict deadlines.
- Excellent written and verbal communication skills, with a focus on clarity and professionalism.
- Commitment to safety, security, and data privacy best practices.
Preferred Qualifications & Skills
- Four‑year degree or additional certifications such as ITIL, CompTIA Server+, or Cisco CCNA.
- Experience with remote monitoring tools and ticketing systems (e.g., ServiceNow, JIRA).
- Background in managing fiber optic networks and underground fiber rings.
- Familiarity with capital budgeting processes and cost‑benefit analysis.
- Ability to work flexible hours, including occasional evenings or weekends for emergency response.
- Strong analytical mindset with a proactive approach to problem‑solving.
Core Competencies for Success
- Technical Acumen: Deep knowledge of data center operations, hardware lifecycle management, and environmental controls.
- Organizational Skills: Ability to prioritize tasks, maintain meticulous records, and manage time effectively.
- Collaboration: Skilled at building rapport with internal teams, external vendors, and remote site staff.
- Adaptability: Comfortable navigating changing priorities, evolving technologies, and dynamic work environments.
- Customer‑Centric Mindset: Focused on delivering reliable services that support hirevault’s mission to provide exceptional travel experiences.
Career Growth & Learning Opportunities
At hirevault, your professional development is a priority. As a Remote IT Business Analyst, you will have access to:
- Mentorship programs pairing you with senior IT leaders.
- Continuous learning platforms offering certifications in cloud, networking, and data center technologies.
- Opportunities to transition into senior analyst, project manager, or infrastructure architect roles.
- Cross‑functional exposure to airline operations, enabling a broader understanding of the industry.
Work Environment & Culture
Our remote workforce enjoys a flexible, results‑driven environment that values work‑life balance. hirevault fosters an inclusive culture where every voice is heard, and diversity of thought fuels innovation. Employees benefit from:
- Virtual team‑building activities and regular check‑ins with leadership.
- Collaborative platforms that keep remote staff connected to on‑site teams.
- A supportive atmosphere that encourages continuous feedback and personal growth.
Compensation, Perks & Benefits
We offer a competitive hourly rate of $26 per hour, complemented by a comprehensive benefits package designed to support your health, wealth, and well‑being:
- Medical, dental, and vision coverage with low employee contributions.
- Life and short‑/long‑term disability insurance.
- 401(k) plan with generous company match and automatic enrollment.
- Paid time off, holidays, and flexible vacation policies.
- Employee travel privileges, including flight awards for you and eligible family members.
- Wellness programs offering mental‑health resources, financial counseling, and fitness incentives.
- Access to hirevault’s global employee discount program (Deltaperks) for travel, lodging, and automotive services.
How to Apply
If you are a motivated professional ready to make an impact on hirevault’s critical IT infrastructure, we want to hear from you. Submit your resume and a brief cover letter highlighting your relevant experience and why you’re excited about this remote opportunity.
Ready to Join hirevault?
Take the next step in your career and become part of a forward‑thinking organization that values your expertise, encourages growth, and rewards dedication. Apply today and help us keep the world connected.
Apply for this job