Note: The job is a remote job and is open to candidates in USA. Stanford Health Care is a healthcare organization seeking a senior IT Applications Analyst III to coordinate and oversee testing for Epic applications and integrated healthcare systems. The role plans testing, manages defects, collaborates with stakeholders, supports upgrades and implementations, and provides application analysis, optimization, documentation, and mentorship.
Responsibilities
- Provide tier-2 support of application incidents reported through the help desk, including 24/7 on-call coverage as required
- Perform a major role in complex software upgrade initiatives
- Lead small- to medium-complexity new software installations and enhancement requests
- Implement changes using documented procedures that are compliant with department policies and procedures
- Act as a technology subject matter expert and clearly communicate technical concepts in business terms between and across different groups while influencing outcomes
- Continually identify opportunities for functional and stability improvement in applications, and constructively challenge existing approaches when a better solution exists
- Identify system optimization and enhancement opportunities and collaborate with vendors and other IT analysts to design and implement effective solutions
- Anticipate and resolve system problems; proactively identify and resolve technical debt
- Research issues and use independent analysis and judgment to produce solution options — including alternative solutions when necessary to address system limitations — for complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences. Collaboratively consult with Platform Experts on identifying best way to solve complex novel problems
- Maintain up-to-date project documents for all initiatives, including technical details, user expectations, project goals, work effort, accountability, and deliverables
- Document routine and complex workflows and support activities using established templates and standards
- Mentor Application Analyst I and II team members, providing hands-on guidance on technical tasks, Workday, Epic, or other application build practices, workflow analysis, and professional growth to support their progression toward Analyst II or III
- Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests
- Serve as an informal leader within the team — modeling self-direction, curiosity, initiative, and a focus on continuous growth and development for self and others
- Coordinate application support with other information technology teams, including Infrastructure, Integration, Enterprise Analytics, and the help desk
- Work with and mentor junior staff members to document workflows
- Participate in and frequently facilitate/organize team and cross-team meetings, and maintain appropriate meeting records. Communicate relevant updates to team members and stakeholders and bring back feedback to forums
- Model and champion the effective, appropriate use of AI-enabled tools within the team's build, support, and analysis workflows, helping less experienced analysts apply them soundly
- Maintain a strong self-directed learning practice, pursuing training and certification in new areas to broaden and deepen technical expertise
Skills
- Experience coordinating testing efforts for enterprise systems
- Experience with User Acceptance Testing and defect management processes
- Bachelor's degree in Information Technology, Computer Science, Business or Health Administration, Management Systems, Technology, Health Information Management, or a directly related field from an accredited college or university is required
- 7 or more years of Application Analyst experience, with a demonstrated track record of progressively responsible, directly related work
- Competent Microsoft Office skills, including Powerpoint, Excel, Word, and Visio
- Ability to analyze highly complex systems and workflows
- Ability to conceptualize, plan, organize, coordinate, and manage the work of a major program or function across TDS and operations
- Ability to engage actively in complex discussions, often on challenging and/or controversial subjects
- Ability to negotiate on behalf of others to achieve the best outcomes for the department and the organization as a whole
- Ability to handle confrontation or productive tension with appropriate grace, professionalism, cordiality, and firmness, and manage/resolve conflict appropriately
- Strong self-direction; operates effectively with little to no oversight and takes ownership of outcomes
- Sustained focus on growth and development — both for self and for those being mentored
- Ability to develop innovative solutions and constructively challenge the status quo when existing approaches no longer serve the organization well
- Ability to establish a set of tasks and activities associated with an intended outcome and timeline
- Ability to take action consistent with available facts, constraints, and anticipated consequences
- Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactful and professional manner
- Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions
- Ability to develop new skills and teach others
- Ability to collaborate and build consensus with stakeholders
- Ability to understand and adhere to operational standards, policies, and procedures
- Ability to identify risks and issues
- Ability to develop solutions for new and unfamiliar challenges
- Ability to analyze data, draw conclusions, and interpret results
- Advanced AI literacy — sound judgment about where and how to apply AI-enabled tools in build, support, and analysis work, including their risks and limitations, and the ability to guide others in their use
- Excellent written, oral, instructional, and presentation skills focused on motivation and a positive attitude; highly self-motivated, directed, and change-oriented, with a very strong customer orientation
- Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate
- Knowledge of current issues and trends in health care and clinical operations in a health care system
- Healthcare knowledge base that promotes a high level of credibility with organizational end users and executives
- Knowledge of Workday, Epic, or comparable software platforms as well as other information systems, clinical software, and computer applications used in a health care setting
- Understanding of the Software Development Life Cycle (SDLC)
- Knowledge of a variety of server operating systems, storage systems, databases, scripting languages, monitoring, and job scheduling tools
- EPICC - EPIC Certification
- Experience working within healthcare environments preferred
- Experience with 2 major application platform upgrades or implementations preferred
- Knowledge of ServiceNow, Jira, Azure DevOps, or similar tracking platforms
- CSM, PMP, CPHIMS, or other relevant healthcare IT certifications
Benefits
- Remote work in the USA
- Maintain a strong self-directed learning practice, pursuing training and certification in new areas to broaden and deepen technical expertise
Company Overview
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