Note: The job is a remote job and is open to candidates in USA. UMC Health System, also identified as University Medical Center, is a healthcare organization recognized as a Best Company to Work for in Texas. The IT Application Analyst supports Epic Cadence, Prelude, RTE, and third-party applications through implementation, maintenance, optimization, testing, workflow design, incident resolution, and stakeholder collaboration. The role also contributes to project delivery, application changes, on-call coverage, and mentoring junior team members.
Responsibilities
- Design, build, and test Epic and 3rd party applications for implementation, optimization, and ongoing support
- Perform comprehensive testing for all designated applications, which encompasses documentation of testing progress, reporting, and resolving identified issues
- Responsible for facilitating workflow design and validation in collaboration with end users
- Assess and document workflows for assigned applications by interviewing/shadowing users
- Determine areas for improvement and optimize workflows for existing applications ensuring that the design and build are completed successfully, clearly documented, and integration testing performed while leveraging best practices
- Follow process methodologies, policies and procedures for software support and maintenance to ensure the integrity of electronic data
- Recommend technology solutions that can improve the quality and efficiency of clinical and operational processes
- Reacts quickly and appropriately to situations, such as anticipating needs, making informed decisions, and seizing opportunities
- Responsible for coaching and mentoring junior members of the team
- Completes assigned tasks per defined project scope, timelines, and budgets for implementations and may work on multiple implementations at any given time
- Responsible for updating assigned requests and project tasks, and effectively communicate status updates
- Report risks for projects or requests promptly to the appropriate team members and manager
- Participate in coordinating installation of application changes following change control processes
- Assess incoming incidents and work to resolve issues, or if unable to resolve, escalate appropriately
- Utilize standard departmental process and tools to ensure Service Line Agreement (SLA) compliance
- Participate in on‐call coverage responsibilities
- Adjust work hours as necessary to accommodate scheduled/unscheduled downtimes and implementations
- Perform other related duties and responsibilities as required or requested
Skills
- RN License to practice professional nursing in the state of Texas required
- High School Diploma or GED
- Minimum of two (2) years recent experience in IT, healthcare, EHR development, and/or implementation
- Knowledge of industry standard practices in application support function
- Certification in the assigned (1) Epic Application is required within six (6) months of hire and within 2 attempts
- Ability to communicate effectively via verbal or written methods
- Ability to interpret and complete technical assignments with minimal supervision and/or guidance
- Interact professionally with a diverse group of end users, internal/external teams, and vendors
- Knowledge of healthcare operations, workflows, policies, and regulations
- Ability to work effectively in a fast-paced and dynamic environment
- Possesses outstanding analytical and problem solving/resolution skills
- Possess general knowledge and understanding of supported applications
- Must be able to understand and redefine processes in order to effectively implement technology solutions
- Must be detail oriented, well-organized, and demonstrate ownership for project success
- Possesses excellent customer service qualities
- Work is of medium demand; walking, sitting, and standing most of the time while on duty
- Occasional lifting of equipment is required
- Adequate hand/eye coordination and fine motor skills required for typing
- Talking and hearing is essential in dealing with co-workers and customers
- Hybrid if local or fully remote if experienced/certified and not local
- Hours may vary to accommodate the needs of other departments or system maintenance
- Many system management functions can only be performed during non-peak hours
- Normal work hours are from 8:00am – 5:00 pm Monday – Friday
- (Bachelor's highly recommended)
- Experience with Epic EHR preferred
- ITIL certification preferred
Benefits
- Hybrid if local or fully remote if experienced/certified and not local
Company Overview
Company H1B Sponsorship