Note: The job is a remote job and is open to candidates in USA. CORT is a provider of transition services, including furniture rental and related services. The company is seeking a full-time Internet Account Executive to guide new and existing customers in selecting furniture, support current leases, coordinate deliveries and pickups, and generate rental revenue through phone, chat, and email interactions.
Responsibilities
- Assist potential customers with detailed information regarding CORT’s furniture solutions nationwide. Consult and educate on the value of CORT’s products and services that are applicable to the unique needs of each customer
- Create quotes and execute appropriate follow up to secured closed rental agreements and generate revenue for CORT
- Assist current customers with questions and direct them to appropriate departments where needed
- Accurately capture customer information in our CRM (Salesforce) for communication and record keeping
- Ensure excellent customer relations by responding to requests by phone, email, and chat in a timely manner and maintaining a customer focused attitude at all times
- Escalate issues through the appropriate channels when necessary
- Use problem solving skills and best judgment to handle unpredictable situations as they arise
- Consistently meet all performance standards including schedule adherence, call quality, and sales goal achievement
- Take an active role in ensuring the department goals and objectives are being met or exceeded
- The expectation is that 50% of your time will be spent taking calls on a defined schedule, with 50% devoted to customer follow up, on-going training and reporting
- Will assist in other projects and activities as needed
Skills
- High School Diploma or equivalent required
- Experience in a customer related field required, experience in the multi-family industry or a contact center environment preferred
- Must have a customer focused attitude and creative problem-solving skills to handle difficult situations and ensure a high level of customer satisfaction
- Ability to multi-task, take initiative and work effectively in a fast-paced environment
- Excellent documentation and written and verbal communication skills
- Proficiency in Microsoft Office Suite including Word, Excel & Outlook
- Flexibility to work various shifts including nights, weekends, holidays, and overtime as required
- Ability to sit for extended periods of time
- Bilingual (English/Spanish) a plus
Benefits
- This is a fully remote position.
- We will supply you with the equipment needed and a monthly phone/internet stipend.
- Hourly pay rate; weekly pay; paid training; 40 hours/week
- Participation in company performance sharing plan
- Monthly phone/internet stipend
- Promote from within culture
- Comprehensive health insurance (medical, dental, vision) available on the first of the month after your hire date
- 401(k) retirement plan with company match
- Paid vacation, sick days, and holidays
- Company-paid disability and life insurance
- Tuition reimbursement
- Employee discounts and perks
- Opportunity to work alongside a tenured team with career growth and mentorship opportunities
Company Overview