Note: The job is a remote job and is open to candidates in USA. RainFocus is an innovative software company seeking an exceptional Project Manager. This role focuses on managing complex, multi-stakeholder event technology implementations, ensuring clear communication and successful outcomes across multiple client engagements.
Responsibilities
- Align with clients on key project milestones and maintain accountability to agreed timelines
- Build and maintain detailed project plans across a concurrent portfolio of client engagements
- Identify and manage dependencies, risks, and priorities across multiple work streams
- Coordinate internal teams to remove obstacles and keep deliverables on track
- Participate in pre-sales planning as a member of client account teams
- Identify and engage appropriate resources across client and RainFocus teams
- Serve as the primary point of contact for clients throughout the project lifecycle
- Communicate formal weekly status updates to client and RainFocus stakeholders
- Communicate with event steering teams and executive-level committees
- Facilitate workshops with clients, solution consultants, and architects to capture requirements and define action plans — you lead the conversation; your project team executes the build
- Manage scope conversations directly with clients, including presenting and negotiating change orders when deliverables fall outside the original project scope
- Solicit feedback from clients and team members to drive prioritization
- Coordinate post-event reviews between client and RainFocus account team
- Surface decision points and escalations to stakeholders to remove obstacles
- Provide change management support for first-year event clients
- Ensure necessary training is provided to clients and partners to support effective adoption of new processes and technology
- Identify impacts to roles and responsibilities within client teams and escalate resource constraints where needed
- Follow and deliver projects leveraging RainFocus best practice implementation process
- Manage expectations, scope, and priorities of implementation
- Ensure that all project artifacts are captured and maintained
- Monitor and manage project financial performance against targets
Skills
- 4+ years of project management experience, with demonstrated success managing complex, multi-stakeholder projects with long implementation cycles
- Experience in project managing software implementations
- Proven experience in a client-facing project management role — you are comfortable owning the client relationship and having direct, sometimes difficult conversations about scope, timelines, and expectations
- Experience managing multiple concurrent projects or client engagements simultaneously
- Proficiency with project management tools; experience with Jira is a plus
- Strong written and verbal communication skills, including experience presenting to executive-level stakeholders
- Excellent interpersonal, organizational, analytical, and follow-up skills
- Working knowledge of Google Workspace and Microsoft Office suite
- Highly self-motivated with strong ownership mentality and consistent follow-through
- Highly detail oriented with proven ability to document systems and processes
- Events industry experience strongly preferred — candidates familiar with the pace, complexity, and client dynamics of event technology implementations tend to ramp faster and thrive longer in this role
- Experience taking over projects mid-lifecycle and successfully building client trust in an inherited engagement
- PMP certification or equivalent
- Solution-oriented, patient, and persistent in the face of organizational and client-driven challenges
- Challenger mentality — ability to drive direct client conversations about scope, expectations, and priorities
- Ability to organize ambiguous situations into concrete deliverables and clear next steps
- Able to prioritize and manage competing deadlines across a concurrent project portfolio
- Strong team-player mentality — this team succeeds together
Benefits
- Competitive salaries
- Competitive benefits
- 401k
- Generous PTO
- Countless other team building activities
- A structured 8-week onboarding program designed to set you up for success before you take on your first client.
- A 12-week mentorship program pairing you with a tenured PM who will support your transition into the role.
- Managers who are deeply invested in their team members as people — not just producers.
- A team culture built on open feedback and shared ownership.
- Competitive salaries and benefits, 401k, generous PTO, and a remote-first work environment.
Company Overview