Note: The job is a remote job and is open to candidates in USA. Quest Diagnostics is a leading provider of diagnostic testing, information, and services that help patients and physicians make better healthcare decisions. The Internal Account Manager (IAM) will drive sales through lead generation and account growth in laboratory diagnostic services, primarily through tele-sales and occasional in-person visits. This role involves managing accounts, developing sales plans, and collaborating with Account Executives to enhance business opportunities.
Responsibilities
- Develop and implement sales plan to target accounts for growth in line with regional and national market strategies
- Manage account inquiries in a manner to minimize account attrition and negative volume variance
- Work with field sales staff by prospecting new business opportunities to generate high quality leads and evaluate potential growth opportunities of existing clients
- Analyze targeted accounts and develop recommendations to acquire their business through information collection, marketing initiatives, sales call cycle, etc
- Drive sales through pre-call planning, post-call analysis and follow-up
- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Analyze the utilization/profitability of existing accounts, then develop and execute action plans to increase these returns
- Educate customers on all new products and services through telemarketing
- Implement Integrity Selling on all sales calls; engage the “Why Quest” messaging
- Maintain a breadth of knowledge of all connectivity products and solutions (i.e. EMR interfaces, QDRS)
- Develop and maintain knowledge of tests and services provided by competitors and utilize this information to solidify or enhance the Quest Diagnostics market position
- Field travel to build stronger relationships, develop sales/service acumen and close select leads with AEs
- Cover Open Territories as assigned by manager
- Utilize SalesForce.com and complete all administrative tasks on time
- Ensure total compliance with all company policies and government regulations
- Manage other projects/responsibilities as assigned by Sales Director
- Meet or Exceed IAM Key Performance Metrics
Skills
- Knowledge of Healthcare/Laboratory Industry and general economics of business
- Sales experience preferred
- Demonstrated solid communication skills, both oral and written
- PC skills including knowledge of Microsoft Software
- Bachelor's Degree Preferably in Business, Marketing, or Life Sciences. (Required)
Benefits
- Sales Incentive Plan
- Best in Class Commercial New Hire Training
- Commercial-Specific Leadership Development Program
- Medical/Prescription Drugs
- Dental
- Vision
- Flexible Spending Accounts (FSAs)
- Supplemental Health Plans
- 401(k) Plan 6 Company match dollar-for-dollar up to 5%
- Employee Stock Purchase Plan (ESPP)
- Supplemental Life Insurance
- Dependent Life Insurance
- Short- and Long-Term Disability buy-up
- Blueprint for Wellness
- Emotional Well-Being Resources
- Educational Assistance
- Paid time off / Health Time
Company Overview