Note: The job is a remote job and is open to candidates in USA. Randstad is hiring Interconnection Customer Support Specialists to support enterprise clients and homeowners through the solar Permission to Operate process. The role involves coordinating utility interconnection agreements, communicating with customers and partners, managing project workflows, and ensuring accurate system documentation.
Responsibilities
- Guide enterprise clients through the solar PTO process, explaining terms and resolving issues
- Coordinate execution of interconnection agreements between clients and utility providers
- Communicate directly with homeowners, builder sales representatives, and enterprise clients via phone, email, and SMS
- Oversee project workflows and task management to prevent timeline delays
- Collaborate with internal sales, operations, and third-party financing teams to ensure accurate system documentation
Skills
- * Solar Industry: 2+ years of hands-on experience (solar system activation or interconnection preferred)
- * Customer Support: 4+ years in customer-facing roles with solid written and verbal communication
- * Self-Management: Proven ability to manage workloads autonomously in a fast-paced environment
- - Customer support
- - Solar Industry (2 years of experience is required)
- - solar process
- - system activation
- - Years of experience: 2 years
- - Experience level: Experienced
- Direct background working with one or more of the following utilities is strongly preferred:
- * Southern California Edison (SCE)
- * Sacramento Municipal Utility District (SMUD)
- * Pacific Gas & Electric (PG&E)
- * San Diego Gas & Electric (SDG&E)
- * Xcel Energy
- * Experience with Salesforce CRM
- * Familiarity with new home construction or enterprise client workflows
- * Comfortable working 9:00 AM – 5:00 PM PST working hours
Benefits
- Medical insurance offerings, based on eligibility
- Prescription insurance offerings, based on eligibility
- Dental insurance offerings, based on eligibility
- Vision insurance offerings, based on eligibility
- AD&D insurance offerings, based on eligibility
- Life insurance offerings, based on eligibility
- Short-term disability, based on eligibility
- 401K plan, based on eligibility
Company Overview
Company H1B Sponsorship