Note: The job is a remote job and is open to candidates in USA. NiCE is a market leader in customer experience platforms, and they are seeking a DEVone Integration Engineer to serve as the technical bridge between CXone and their partner ecosystem. This role involves building integrations, troubleshooting challenges, and documenting technical guidance for partners.
Responsibilities
- Document integration patterns and communicate technical guidance to partners with varying expertise levels
- Build sample applications and proof-of-concept integrations for common patterns
- Troubleshoot partner integration challenges hands-on
- Translate partner feedback into clear problem statements for Product and Engineering teams
- Maintain integration examples and internal tooling for partner onboarding
Skills
- BS or MS in Computer Science or related degree (or equivalent practical experience)
- 3+ years of professional software development experience
- Strong proficiency in one or more languages: JavaScript/TypeScript, Python, Java, C#/.NET
- Experience building integrations with RESTful APIs (authentication, error handling, third-party platforms)
- Solid understanding of web technologies (HTTP, WebSocket, JSON, OAuth)
- Strong debugging skills across integration scenarios (API failures, authentication issues, network-level troubleshooting)
- Excellent communication skills—explain technical concepts clearly to both technical and non-technical audiences
- Strong problem-solving approach—clarify ambiguous requirements and nail down root causes
- Experience collaborating with external partners, customers, or developer communities in a technical capacity
- Partner empathy—understand partner needs and build solutions that meet them where they are
- Contact center technologies (ACD, IVR, CTI, telephony, screen pop)
- Building sample applications, PoC integrations, or writing developer documentation
- Network and telephony (SIP protocol, VoIP, RTP, signaling flows)
- Real-time communication protocols (WebSocket, WebRTC, SIP backchannel)
- SaaS platform integrations (Salesforce, ServiceNow, CRM systems)
- AI/ML integration patterns (agent assist, real-time transcription, RAG)
- AWS services (Lambda, API Gateway, S3), CI/CD tools, Docker
- Database experience (SQL, NoSQL)
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